Ivan Vautier

3.0 / 5

•

3 Avenue Henry, Caen, France, 14000

Reviews from Guests

3.0/5

345

Reviews

from real guests

lizmC7822BA

We had a one-night stay booked, with dinner in the restaurant. Smooth check-in, very helpful staff, and no problem parking. We turned on the TV, but not many channels were available, and we had a problem getting into the wi-fi, so we tried to phone reception to ask why, but found the room telephone was not working. My husband went down to reception, and the very nice chap there came up and removed the phone. This was around 4pm, and the phone was not replaced until after we had returned from dinner - around 10pm. Still no YouTube or many channels on the TV - but the following morning the lady on reception told us that there is a wi-fi problem in the area - so the hotel are aware of this, but still advertise a service which does not work properly. This was not a 5-star service by any means. On a positive note the room was very nice, and spacious, as was the bathroom.

X8199JTsamantham

We left and went to another hotel nearby (a 3-star which was significantly better). A red-flag was when we arrived, there were no other cars in their parking lot (we arrived 1.5h after check-in begun), and there was no one in the reception. The hotel is awful, doesn’t meet the government standards for a 5-star hotel (wifi is needed to be considered a 4-star). They advertise free wifi, however when we got there, there was no wifi at all (not working on our devices nor on their tv which were supposed to be connected to wifi). They told us they would look into it, took them over an hour and when we followed up with them they stated that they had no wifi and could do nothing about it. They then told us that the lack of wifi is a problem in the area and that they are the victims in this, bs because a nearby hotel had excellent wifi, this leads me to believe they knew about the problem and tried to mislead us. The hotel room door was difficult to unlock as well from the outside and inside. The hotel staff said we should have told them about that earlier and that they would have helped, but in a fire or emergency, this could be life-threatening. We changed hotels and that was the best decision we made. They still charged us for the first night, which we will dispute because again, they mislead what services are offered.

Tourist19241091138

Visiting family in Caen We have a reservation at the Vautier hotel Total disappointment No heating in the room Not much storage Lack of parking space

Facilities Details

Free Parking

Free Wifi

Spa

Sauna

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Braille and tactile signage

On-site accessible self parking

Bicycle Rental

Newspapers

Ticket Service

Tours

Baggage Storage

Convenience Store (on site)

Golf course [on-site]

24-Hour Front Desk

Turkish/Steam Bath

Smoke-free property

Elevator

Terrace

Concierge Service

Free Parking

Free Wifi

Spa

Sauna

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Braille and tactile signage

On-site accessible self parking

Bicycle Rental

Newspapers

Ticket Service

Tours

Baggage Storage

Convenience Store (on site)

Golf course [on-site]

24-Hour Front Desk

Turkish/Steam Bath

Smoke-free property

Elevator

Terrace

Concierge Service

4 Available Room Types

Comfort Room

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Air Conditioning

Minibar

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Slippers

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Daily newspaper

Room service [24-hour]

Superior Room

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Air Conditioning

Minibar

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Slippers

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Daily newspaper

Room service [24-hour]

Junior Suite

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Air Conditioning

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Slippers

Bathrobes

Hair dryer

Clothes Rack

Daily newspaper

Room service [24-hour]

Comfort Single Room

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Air Conditioning

Minibar

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Slippers

Bathrobes

Hair dryer

Clothes Rack

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Spa

Fitness Center

Turkish/Steam Bath

Sauna

Parking and Transportation

Bicycle Rental

Free Parking

Front Desk Services

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Babysitting/Child Services

Smoke-free property

Shops

Shops (on site)

Convenience Store (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Braille and tactile signage

On-site accessible self parking

Tours

Golf course [on-site]

Elevator