Stars Rouen

Friendly staff and plenty of hot water are about the only positives from this hotel. We booked and paid for two nights but left after one as we couldn't stand another night in a cold room with a very uncomfortable bed. Job lot from a prison?! However, the couple above us seemed to enjoy their bed! There is no insulation against sound so the room was also very noisy and you can hear everything, next door's toilet, people on the stairs, etc. The heater in the bedroom didn't work. The shower was connected to the tap in the basin so the curtain wouldn't close, and there was also a 150mm gap at the bottom so water everywhere. t know we didn't pay a lot but it was more than you'd pay for a Premier Inn Travelodge, etc. Never again.

Began off with room 30, room smelt damp, no toilet seat and the bathroom sink was broken, next given room 16 Shower curtain too short Extractor fan not working Sink chipped Shower only worked if you hold the plunger up Sink blocked too 4 minutes to clear Only 1 power point in room,that on to of wardrobe being the TV 2 remote controls 1 switched tv on other changed channels Outside hallway stank of stale cigarettes wifi was selective, ie it did not like email or bbc Web site Have stayed there before it was good, cheap stopover but now I will never stay sgain

Although the staff were very good and spoke good English and the reception area ok but tired, the outside was appalling (we had pre booked other wise we would not have gone in) the bedroom walls were filthy, bedding clean, bathroom cleaned ok but very old and rusty. We have had many overnight stays in France in budget hotels and this was the worst ever.