Domaine De Verchant Hotel & Spa

A place of exceptional beauty and charm. A pleasant staff. The pool and spa exceptional. Let's restore the classic beach but good the restaurant le Marcelle an original cuisine full of surprise very fine we liked very much. We enjoyed the new buildings sober and minimalist. The rooms are very comfortable with their terrace

This is not what it claims to be, namely a 5-star Relais & Châteaux. A 4-star at best. As soon as I booked after calling by phone, I was told that the offers are not applicable by phone and I was sent directly to the website without taking any more information or giving more details about what I would have liked. Well... At the front desk, no tray with a little treat, nor a refreshment, unless I ask for it. Then I took a Deluxe room, which were the only 2 left in this category, on the 3rd floor without an elevator. Very old-fashioned (2 chipped sinks, missing a nightstand, damaged drywall in the bathroom, home automation that makes you want to pull your hair out because there are so many buttons. You have to use your phone's flashlight at night to try to find the right one! It would be better not to rent it out or not call it LUXE! I had requested an upgrade for my daughter's birthday, which management did not grant, despite having free rooms in the middle of August, so... but more attention would have pleased me. A little treat in the room, a complimentary cocktail... anyway, the icing on the cake happens at the pool area: you have to RESERVE your lounge chair to hope to get one!! In a 5-star Relais & Châteaux! Well, I am stunned; I frequent Relais & Châteaux and this is a first! Every hotel guest should automatically have a bed or a lounge chair reserved! Since management welcomes people from the outside who pay and make it profitable, we end up with nothing and it's like a carnival in the pool! Unacceptable. So, detail + detail + lack of attention and customer service that is not top-notch! No, this is not a 5-star Relais & Châteaux, regardless of what the owner thinks! Positive point for most of the staff who bend over backwards to compensate for all the malfunctions and an establishment policy that is not in line with Relais & Châteaux. Thanks to Clo at breakfast, Lou at the front desk, and Maxence, who are extremely professional and could run the show themselves... and who ensured that I did not leave bitter after this 4-day stay at the estate.

It is a Relais & Châteaux where one would expect what this prestigious label offers: an intimate atmosphere, high-flying gastronomy. Instead, we find ourselves in a place that leans more toward the bling-bling Saint-Tropez establishments: a pool with a view of the vineyards and not the sea, lounge music, no soul. With the downside of this type of resort: abysmal service. First phone contact even before check-in, and after two emails that remained unanswered: "Oh, you know, ma'am, we have a lot of work right now." 24 hours to get a wheelchair-accessible chair for the bathroom for my mother. 2 hours of waiting at the restaurant. Sloppy cooking. The owners have clearly decided to skimp on personnel costs. Too bad.