Mercure Tours Centre Gare

3.0 / 5

•

29 rue Edouard Vaillant,Tours,37000

Reviews from Guests

3.0/5

1,004

Reviews

from real guests

206lorenzon

I stayed with my family for 6 nights in the last week of May 2026. Clean rooms and good breakfast. Unfortunately, on the day of our arrival, before we presented ourselves at the hotel, we were informed that the air conditioning was out of service. Small fans were placed in the rooms, but they did not have a significant effect (considering it was the week with a constant 35°C throughout the day)... Still, in the 7 days of our stay, were they not able to fix the air conditioning system? It may be, but at this point, I do not see why we had to pay the full price considering we did not benefit from a declared service. Another problem is the issue of parking. On the website and during the booking process, we were told that the cost for parking was 15 euros per day. After check-out, we found a charge for parking of 60 euros per day, which is outrageous. Although we found ourselves quite well, I do not think I will recommend this establishment.

519georgesl

The air conditioning has been broken for several weeks, and the repair will not be available for a good month, with only a small fan provided that just circulates the very hot air from the rooms. Not what one expects from a 4-star hotel. A small discount upon departure. Terrible working conditions for the staff, who, on the other hand, were friendly and dedicated. The breakfast was quite decent.

n_guines2024

Reservation of a room with a double bed... what a disappointment 😔! The hotel does not at all have the standard of a 4-star establishment. Dull room, with a view of the train tracks... The toilets were dirty. The photos of the rooms do not match reality. Upon our departure, we kindly reported all these inconveniences to the front desk. By explaining to them that if we conducted the inventory, it was not for us (we did not request any commercial gesture) but rather for their future clients. We were offered a small bottle of water as a commercial gesture 🤣🤣 which we, of course, refused 😅!!! First and last time I book at a Mercure hotel.🙄

Facilities Details

Free Parking

Free Wifi

Laundry

Newspapers

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Elevator

Self Parking

Computer station

Free Parking

Free Wifi

Laundry

Newspapers

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Elevator

Self Parking

Computer station

4 Available Room Types

Family Room, Multiple Beds, Connecting Rooms (2 rooms close together)

Family Room, Multiple Beds, Connecting Rooms (2 rooms close together)

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Electric Kettle

Satellite Channels

Iron

Soundproof

Private bathroom

Bathtub or Shower

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Air Conditioning

Free Wifi

Clothes Rack

Telephone

Desk

Free bottled water

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Family Room, 1 Double Bed with Sofa bed

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Electric Kettle

Satellite Channels

Iron

Soundproof

Private bathroom

Bathtub or Shower

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Air Conditioning

Free Wifi

Clothes Rack

Telephone

Desk

Free bottled water

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Privilege, Room, 1 King Bed with Sofa bed

Privilege, Room, 1 King Bed with Sofa bed

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Iron

Soundproof

Blackout curtains

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

iPod dock

Towels

Minibar

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Free bottled water

Room service [24-hour]

Standard Room, 1 Queen Bed

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Electric Kettle

Satellite Channels

Iron

Soundproof

Private bathroom

Bathtub or Shower

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Air Conditioning

Free Wifi

Clothes Rack

Telephone

Desk

Free bottled water

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Facilities Details

Parking and Transportation

Free Parking

Self Parking

Front Desk Services

Newspapers

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Elevator

Computer station