Best Western Hotel Terminus

Very disappointed after calling ahead to say we would be there at 1:30 am and having also emailed and called in the days prior to be told that someonw mans the desk 24 /7 it wouldnt be a problem. To arrive at 1:20 am to be told your very late it was not how you should treat guests. If i had not checked maybe but then i wouldnt have stayed if i had been told no access after 2400. The attitude was you woke me up! The shower is also a hand shower not proper shower head fixture. Expensive for what it is .

Pros Good location next to the Grenoble train station Good air conditioning and wifi. Quiet room Twin beds available Spacious bathroom Cons Lighting in the room out of order for two days without any evidence that it would get fixed. Mediocre buffet breakfast Elevator out of order as we were cheching out

I had booked months in advance and had specifically requested a room with a walk in shower. On arrival they allocated us a room with a shower in a very deep bath which had no safety rails. When we realised this we immediately requested a room with a walk in shower. They refused as they said they were fully booked. As we're in our late 70s we decided the room was unsuitable and decided to leave They then insisted we pay them the full amount for the room even though we hadn't used it. I contacted booking.com to assist us to get a refund but they were unable to help as we had paid the hotel directly. Fortunately I have the receipt to show we had paid, but they are not willing to refund us. Avoid this hotel!