We had made a reservation for a room on Friday, June 27, at your hotel, but we refused to stay there due to a smell of urine coming from the shower. It was impossible to enter this place due to the strong odor. I requested to change rooms or to receive a refund, but that was not possible due to the absence of a manager. Furthermore, the possibility of parking my car in your lot is out of the question. I ask you to refund me within a reasonable timeframe. I am sending you my invoice attached to this email. While I wait for your commercial gesture, it is July 7, 2026, and there has been no gesture, no email from them, and no refund.
