Hotel La Renaissance

I arrived at this Hotel at 3.45 PM and pulled onto the pavement to quickly unload as it is on a one way system. The door was locked, so I pressed the bell to no avail. After a few minutes a man arrived, unlocked the door and said that reception did not re-open until 4PM (In 15 minutes time!). As my French is very limited I furiously threw our bags into the car and drove to find a parking space. He could see that I was very angry. We returned later and the same surly individual checked us in. My partner picked up our 3 hand bags and I picked up 1 of our 2 heavy cases assuming he would take the other as the room was on the 2nd floor and there is no lift. He made no offer of help and watched while I struggled up very awkward stairs to a very small and dingy room. The tiles in the microscopic bathroom had all been painted over, I could go on! If I had not made a credit card booking. I would have left. Stay away, this place deserves to be put out of business.

Upon arriving at this hotel I was yelled at by the manager who couldn't believe that my booking (made through Booking.com) included breakfast at the price. I showed him my confirmation which was in fact for 'Half Board' so it should have also included dinner! He yelled at me repeatedly and threatened not to give me the room. Eventually he forced me to ring Booking.com customer service who of course very quickly confirmed that I was in fact correct. He sheepishly showed me to my room but was still unfriendly. I was not provided with dinner, however I was reluctantly provided with breakfast. I honestly didn't really care about the breakfast - it is easy to pick up some bread and juice for a couple of Euros - but the was he treated me was completely unacceptable. I have never been yelled at like that before and hope never to experience it again. How a person like that can run a hotel is simply unfathomable and I am would strongly encourage anyone looking for a hotel in Blois to look elsewhere, even if it is more expensive. Stay away. Don't book here. Terrible, terrible experience.

A great location close to the railway station and just a short walk to restaurants. Carcassonne castle about 10minutes walk,well worth the effort. Welcome was excellent, with great advice and most willing to assist in every way possible. Rooms small, but did the job for overnight stay.