Hotel La Perouse

Very well-located hotel in the heart of the city. Young and smiling staff (thanks for the stamp and the card), spacious attic room. Bathroom the same. Perfect value for money.

What I did not like 1. There was NO airconditioning for three full days. I was there for five nights / days and it began on only on the 4th day. The management should have offered a discount of say 20% on room rate for deficient facility esp with outside temp of 30 - 35 degs. I had the use of a fan but that was totally insufficient. I could not leave the windows at night open as all the considerable loud noise from the delivery service boys chatting at ground level could be heard clearly until late at night. (there are restaurants near the property hence they congregate there). 2. The hotel is designed for style, not functionality! Look at the hot water container and hot food containers at breakfast – difficult to use, look at the bathroom lights, the side lights next to the bed. And especially the glass cupboard which is truly minimalist in style and function. 3. This is not a FOUR star hotel as promoted. They don’t have basic facilities like a tea / coffee kettle in the rooms ! I drink tea before breakfast and in the afternoon and had to go down to Reception area where they have a hot water / coffee / tea facility. On the 3rd day, Aelia was kind enough to bring me the kettle for my use which helped me. 4. There is no fridge in the room. The staff kept my perishable food items in the kitchen fridge. Thank you. 5. The internet serviice was appalling. The staff could not tell me where one should face to get a good signal. 6. Bathroom lighting is pitiful. One cannot see one’s face in the mirror when shaving. The mirror by the room door had no light above it. So you rely on natural light for your needs !! 7. On arrival, a young trainee (Mayeline ?) asked me for Euro 50 as a deposit. I said I had already paid the hotel bill for five nights in advance and there was no booking.com rule saying E 50.00 was to be paid.When asked for a receipt, she refused. I asked for the Manager, she refused. 8. The City Tax was paid by me on arrival and again she refused a receipt – said collect on departure with main hotel receipt. When checking out, who remembers and the staff is not the same. 9. The Management left me a personal signed letter from Nathalie Marzin stating that in Booking.com rating system “any score below 8/10 is considered a poor rating…impact on our visibility.” She went on to say that if happy, I should rate at 9/10. This solicitation I think is unprofessional as the service should speak for itself. So, Mme. Marzin, I regret I cannot give the property a rating better than 5/10 or Average. What I liked 1. The staff make this hotel. Aelia and Adrien were very helpful and understanding of the shortcomings and helped me. They were courteous, empathetic and professional. Thank you most sincerely. Keep up the good work. Anil in the Kitchen whom I met on last day was again helpful. 2. The central location. Local transport – bus and trams right there. 3. The excellent natural light and room size.

As for the location of the Hotel La Pérouse in Nantes, it is ideally located, right in front of the cathedral, in the heart of Nantes. Nevertheless, the immediate environment can be confusing, especially in the evening, with a fairly marked presence of drug solicitations on the street by too many migrants. The nightlife atmosphere may not suit all profiles, even if the city remains very pleasant and lively during the day. The quality of the breakfast is very good so the quality of the bath products. On the other hand, there really should be work planned, especially regarding sockets and switches... Also note a slight concern among others, air conditioning during the stay, quickly and efficiently taken care of by a very pleasant receptionist named Adrien, whose professionalism and quality of reception deserve to be really emphasized. Thanks to his intervention, the end of the stay really took place in excellent conditions. In summary, despite a few points that can be improved, the overall experience remains positive, thanks in particular to the quality of the receptionist’s service which means that I will return without hesitation to this hotel. Cyril G.O INSURANCE BROKERAGE & LMS RADIO