Hotel Renova

Too bad I can't put 0 The way we were treated on the phone, first we ask for information and in the aftermath just before arriving at the parking we received a phone call from the hotel telling us that unfortunately they would have to cancel and refund us our stay because he had an electricity problem right after hanging up they blocked us my number (unable to reach them neither by phone nor by email) knowing that I had chosen this hotel because I was going to be hospitalized the next day, staff not at all serious. I had to book another hotel in a hurry so I could rest from the trip I had travelled all day before my operation. The other hotel had the same electricity problem and this did not prevent them from registering us and receiving our access key. And so far I have not received any response from their steps neither' cancellation nor refund that means I paid a hotel for nothing without access. If it's money you want to ask for and not rip people off.IF I HAVE A MESSAGE TO GIVE TO THE FUTURE PERSON who wishes to book a stay at this property honestly pass your way and book elsewhere will save you your time and money.

very noisy pedestrian street (the bar next door closes at 2am), breakfast requested but reception still closed at 7.50am, bill expected by email but never received despite several reminders. Just acceptable bedding.

An exceptionally friendly and warm welcome by the adorable Fabrice! I even received a free upgrade (a more comfortable room was available). An absolutely ideal location in the heart of Nantes (very close by). Excellent value for money. A great experience. Thanks again Fabrice:-)