Mercure Nantes Gare Sud

Passing through for a night, the staff is very helpful and smiling, which is the major strong point. The rooms are spacious with charm and a unique identity. Good breakfast with local products (great!). Satisfied.

This is a very overpriced hotel for the type of rooms and service provided. The rooms are very small and quite dark. They are also lacking basic provisions such as a bin and an iron. The service is very hit and miss. The reception staff were helpful and friendly, but elsewhere they were unorganised and a bit all over the place. Need a plate at breakfast? It’s a drama. Want to get a drink from the bar in the evening? No, the staff are busy eating their dinner and laugh at you when you look bemused at the situation. They didn’t come to clean my room until 5.30 pm one evening, which was too late. I needed the room to get ready for the evening. And one afternoon when I had put the ‘Do Not Disturb’ sign on the door, they came barging in anyway. The food in the restaurant was pretty average. Bland breakfast options, if you can get any. They ran out of hot food at 8 am one morning. And mass produced food in the evenings. I feel pretty ripped off to be honest. £200 a night for this is not good enough. I would avoid coming here again.

tiny room, therefore precarious space. Service at reception friendly. In the restaurant friendly but incompetent Service and bad food! The price for such a room should not be higher. Because we had to get on the train early, the hotel was ideal, it clearly benefits from that.