Residence Cerise Nantes Atlantis

Official complaint I wish to express my deep dissatisfaction with the quality of service at the Hotel Cerise, which I have been a guest of for four years. I live in Paris and come regularly to your house on weekends for professional reasons. Until now, I had always been satisfied: the hotel was clean, quiet and well managed. However, over the past two years, the quality of service has deteriorated significantly. Management has changed, unskilled staff have been recruited, and the hotel is becoming more and more neglected every year. There is a perception that employees are randomly selected, and many leave their positions in the middle of their shift, leaving customers unattended. ⸻ Description of the incident During my last stay, I arrived at 11:00 pm with my five children. What I discovered is totally unacceptable for a hotel establishment: • the first room was dirty and uncleaned, • a strong unpleasant smell was coming from the room, • the presence of other people was clearly felt recently, • One of the towels had bloodstains, • the general condition of the room was unhealthy. I asked for another room, but it also had a persistent smell and a clear lack of ventilation and maintenance. In addition, it is clear that the hotel now houses people accommodated by the authorities for long periods. Many behave as if they were the owners of the establishment and impose their rules on other guests. ⸻ Noise problems and inappropriate behaviour • At 7 pm, while listening to a low-volume program, I was told, as the hours of silence begin at 8 pm. • On the other hand, between 00:00 and 02:00, the occupants of the upper floor moved furniture, made noise and prevented my family from sleeping. • At 7:00 a.m., the noise resumed. • When I went upstairs to calmly ask them to make less noise, they caused a scandal and called the police, falsely accusing me of threats. ⸻ Total lack of management and accountability Upon arrival, I tried to contact the emergency number listed in the hotel. No one answered. This demonstrates a failing organization and a lack of management accountability. The director is unserious and unprofessional. He recruits unskilled staff, checks nothing, lies to customers and leaves the establishment to operate without proper management. ⸻ My requests Taking into account all the facts mentioned above: • I now refuse to stay in your hotel, • I consider that you have lost a loyal client, • I request a full refund of my stay, • as well as compensation for moral damage caused by the nuisance, unhealthiness and stress suffered by my children and myself. Without your response, I will post a detailed review on Google with supporting photos, and make a formal complaint to the relevant platforms and organizations.

Madam, sir, I would like to follow up on my booking made on 16 August 2025 at Cerise Nantes Atlantis, with booking number: 5858.368.687. If necessary following this letter I can attach pictures illustrating the deplorable state of the accommodation, which does not correspond in any way to a 3-star accommodation. Indeed, the apartment has several defects: Outside not maintained, with a terrace equipped with a single garden table without chair very convenient for a family of three! the vegetation in front of the bay window is invasive and high, which does not meet the expected standards. Air vents with a dust thickness of more than 5 cm, disgusting in the kitchen and bathroom. Chairs inside stained suspiciously. Shower siphon not cleaned for several weeks, hair, dirt..., Fridge's broken down. Black apartment shutters instead of white, which is unattractive and unexpected for a 3-star establishment. I would like to express my great disappointment, as this situation is totally unacceptable for allegedly star-studded accommodation. Thank you for taking these comments into consideration and making a full refund to me having ruined our family weekend. Sincerely, Sébastien POISSON

This residence is very convenient when a family member is hospitalized at the Laënnec hospital in Saint-Herblain because it is 5 minutes from the hospital. I spent 3 nights there. My studio of 25 m2 was very quiet. It is true that the kitchenette was aging and the dishes minimalist but that was enough for me. Very good bedding and cozy pillow. Lack of decoration in the apartment, which made it a little cold. For the reception, I had to deal with different people: one really nice and the other quite cold and not very chatty although correct. It’s true that an uncollected deposit is requested with a credit card but I find this normal. I would be happy to come back if I needed it.