Campanile Cambrai

We stayed here overnight as it was on our route. We booked 2 twin rooms through booking.com but when we arrived they only had one room booked and tried to tell us we had only booked one room, luckily we had the booking in writing. They did have a spare double room so we took that. The rooms are ok, small with a shower and facility to make a cup of coffee, one of the rooms smelt of smoke. The area isn't that nice at night, it looks a bit rough.

The rooms were a bit tatty and not many people were staying the night we slept there. The staff were polite and friendly, but I would not like to stay more than one night. The room was fairly clean and comfortable but the place had seen better days.

I am very sad to write a Review of this Hotel which is not complimentary. My wife and I have stayed in this particular Hotel on many occasions since 1998 and had always enjoyed the choice of food which was available for guests.But in recent years we have noticed that the choice of dishes have not been so good. At one time a whole salmon would be on the Buffet, chicken legs would also be available. However in the last five years we have noticed that the choice has been rather limited. When the Manager was asked why there had been these changes he said that it was "The Company Policy" and that he had no say in the matter. As far as my wife and I are concerned we consider that the Continental Breakfast is the best value for money. Over the years we have noticed that local people do not appear to be using the Restaurant at night whereas years ago of a Sunday especially local families were seen to be eating there. For the last two or three years we have noticed that this has no longer been the case. My wife and I stayed there for one night this last September on our outward journey as we were driving to Germany. We always used this hotel as it was a convenient place to stay in respect of a direct Route to Germany after a long drive including from Southern England to the Channel Port and also gave us over 100 miles across Northern France. It has also been our habit to stay at this Hotel on our return home also, usually staying there on a Sunday night. This year in mid October on arrival we were told that this hotel had changed hands and that the kitchen was not open on a Sunday but that it had been opened for us. This may sound good but in practice it was a total disaster. The chef had been told that we had booked for evening meal etc. so had left the Receptionist to cook for us. We were given no choice as to what we would like to eat and were given Bread Rolls and Pate for Starters,Main Meal was a tiny piece of fish plus Chicory and Rice. For Sweet a small bowl of Fruit Salad was given us. In the past there has always been sufficient choice of food. The Receptionist did her very best to provide a meal for us but she had no choice in the matter either as this was the only food the chef had left for her to offer us. The following morning we complained about the situation and as a result we did not have to pay for the food we had had the previous evening.As far as the Bedroom was concerned (Bedroom No.28) which we have used for most of our stays previously this we can't fault as it was clean and the twin beds were comfortable.We however now consider that the Cost of the Bedroom is rather overpriced . However the bathroom is a bit limited and one very important situation relates to the bath combined with a Shower Unit should be considered dangerous as it is not only small but does not have a flat non slip surface, neither does it have a handrail on any of the walls. Three years ago my wife when showering slipped and was quite badly bruised as a result. The accident was reported to the Manager who did what was necessary in the event of an Accident Claim making notes and recommendations as a precaution to avoid accidents in future as the same thing could easily happen to other guests. However this bathroom still remains in the same condition as it was in 3 years ago. The new Company need to look at all matters relating to safety very closely. Most comments made recently should be taken seriously which have been made by previous guests who have made an honest complaint,if this Hotel is to improve and in consequence begin to receive favourable Reviews. The Staff who my wife and I have known for several years have all lost their jobs and obviously new Staff will be engaged. However my wife and I could not recommend this Hotel to any potential guests in future unless drastic improvements all round are made. The new Manager does not speak a word of English whereas the previous Manager was completely fluent in English. He and his old Staff are going to be sorely missed by regular guests who have enjoyed staying there in the past. Needless to say my wife and I do not intend to stay at this Hotel again.