Mercure Paris Bercy Bibliotheque Hotel

4.0 / 5

•

No.6 Boulevard Vincent Auriol, Paris, France 75013

Reviews from Guests

4.0/5

1,061

Reviews

from real guests

miriromu

I will only say this: - first day they do not clean the room. - On the second day, I ask a staff member to clean the room and we go out; he says he will do it right away; after 20 minutes I go back up and no one has cleaned the room... and he is no longer there, I ask a lady to do it and she, somewhat annoyed, takes care of it, overall we spend 40 minutes waiting. - On the first day upon arrival, the kettle and glass bottle in the room were not clean and there was water inside. - In the bathroom, the sink drain is leaking water and not a little (room 304). - On the third day, the cleaning lady comes around 4 PM and we are in the room and she gives us the sheets; the room still not cleaned, cleaned once in four days. - The reception staff are detached and distracted, they keep changing and you never know who you are dealing with, they respond but are never polite, except for a nice curly-haired boy. - The environment is overall very anonymous, I did not feel at home or in a hotel but more like in a shopping mall. TOMORROW I will make the bed at my house! But shouldn't the manager take care of this? Who takes care of it? Month of the visit: June.

tantvalacruchealeau

Hotel well connected to the subway but in a concrete environment. Privilege room comfortable but with reduced volume. Beverages in the refrigerator minimized compared to a time when there was a wide selection. Breakfast in a limited space with cold industrial decor that is uninviting. Coffee served at the table, reminiscent of the good old days of attentive service. The bar counter serves as a station for pastries and bread with butter and jam, which is impractical! The seating arrangement at breakfast caused friction, with the customer having to comply with the staff's directive, who always fears not having tables for more than two people. We had to remind them that the customer is king and can choose where they want to sit for breakfast, which they pay dearly for. In short, unnecessary frustration given the price charged, which becomes exorbitant in Paris.

Tagwerk

We have been staying in various Mercure hotels for many years. This hotel is perfect in every way, and we highly recommend it. The welcome and service were very warm throughout our stay. The hotel is a pleasant size and has been completely renovated. Our room (Privilege with balcony) was very spacious and impeccably clean. The breakfast was excellent, and the dishes were constantly replenished. The location is very good. Right in front of the hotel, there is access to public transportation. But on foot as well, we are very close to the banks of the Seine, and in just a few minutes, we can reach the Île de la Cité with Notre-Dame or the Place des Vosges, etc. We felt completely at ease, and we will gladly return.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Sanitized kitchen and tableware items

Rooms sanitized between stays

Souvenir/Gift Shop

Shared Lounge/TV Area

Dutch Spoken

German Spoken

Staff trained in safety protocol

Suit Press

Security [24-hour]

Safe dining setup

Room sanitization opt-out available

Library

Face coverings on staff

Non-smoking Rooms

Finnish Spoken

English Spoken

Icelandic Spoken

Soundproof Rooms

Spanish Spoken

Italian Spoken

Facilities for Disabled Guests

Contactless check-in/out

Casino

Wi-Fi in public areas

Tours

Doctor/nurse on call

Hot water linen and laundry washing

Car park [nearby]

Professional-grade sanitizing services

Daily disinfection in common areas

First aid kit

Elevator

Room Service

Breakfast in the Room

French Spoken

Daily Housekeeping

Anti-viral cleaning products

Heating in public area

24-Hour Front Desk

Indonesian Spoken

Vending machine

Dry Cleaning

Greek Spoken

Laundry

Special Diet Meals (upon request)

Hungarian Spoken

Smoke-free property

Ironing Service

Arabic Spoken

Physical distancing of at least 1 meter

Free face masks

Car park [charges apply]

Car park [on-site]

Cashless payment service

Snack Bar

Game Room

Ticket Service

Daily disinfection in all rooms

Korean Spoken

Invoice provided

Hand sanitizer

Hair/Beauty Salon

Nightclub/DJ

Protective screens in common areas

Latvian Spoken

Service animals are welcome

Air conditioning in public area

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Sanitized kitchen and tableware items

Rooms sanitized between stays

Souvenir/Gift Shop

Shared Lounge/TV Area

Dutch Spoken

German Spoken

Staff trained in safety protocol

Suit Press

Security [24-hour]

Safe dining setup

Room sanitization opt-out available

Library

Face coverings on staff

Non-smoking Rooms

Finnish Spoken

8 Available Room Types

Privilege room 1 double bed

21 Square Meter

Electric Kettle

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

iPod dock

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Balcony/Terrace

Carpeted

Desk

Outdoor Furniture

Sitting Area

Dining Area

Tile/Marble floor

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Safe

Non-smoking

Safety/security feature

Smoke detector

Classic Triple Room

20 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Carpeted

Desk

Sitting Area

Sofa

Tile/Marble floor

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Safe

Non-smoking

Safety/security feature

Smoke detector

Quadruple Classic Room

20 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

On-demand movies

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Heating

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Carpeted

Desk

Sitting Area

Sofa

Tile/Marble floor

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Safe

Non-smoking

Safety/security feature

Smoke detector

Classic Double

18 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Carpeted

Desk

Tile/Marble floor

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Safe

Non-smoking

Safety/security feature

Smoke detector

Classic Single

16 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Carpeted

Desk

Tile/Marble floor

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Safe

Non-smoking

Safety/security feature

Smoke detector

Facilities Details

Food & Drink

Buffet-Style Restaurant

Breakfast service

Room Service

Breakfast in the Room

Bar

Vending machine

Special Diet Meals (upon request)

Snack Bar

Front Desk Services

24-Hour Front Desk

Ticket Service

Entertainment and Family Services

Kids club

Family/child friendly

Contactless check-in/out

Casino

Heating in public area

Smoke-free property

Invoice provided

Nightclub/DJ

Air conditioning in public area

Business Facilities

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Library

Shared Kitchen

Game Room

Cleaning Services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Staff trained in safety protocol

Suit Press

Safe dining setup

Room sanitization opt-out available

Face coverings on staff

Doctor/nurse on call

Hot water linen and laundry washing

Professional-grade sanitizing services

Daily disinfection in common areas

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Dry Cleaning

Laundry

Ironing Service

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Daily disinfection in all rooms

Hand sanitizer

Protective screens in common areas

Languages Spoken

Dutch Spoken

German Spoken

Finnish Spoken

English Spoken

Icelandic Spoken

Spanish Spoken

Italian Spoken

French Spoken

Indonesian Spoken

Greek Spoken

Hungarian Spoken

Arabic Spoken

Korean Spoken

Latvian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Security [24-hour]

Non-smoking Rooms

Soundproof Rooms

Facilities for Disabled Guests

Tours

Car park [nearby]

Elevator

Designated Smoking Area

Family Rooms

Pets allowed

Car park [charges apply]

Car park [on-site]

Service animals are welcome