Kube Hotel Paris

4.0 / 5

•

1-5 Passage Ruelle, 18th - Sacre Coeur - Montmartre, Paris, France 75018

Reviews from Guests

4.0/5

1,369

Reviews

from real guests

si_nw2016

Disappointing stay – far below expectations for a hotel of this standard We are currently staying at the Kube Hotel in Paris and, sadly, our experience has been extremely disappointing. We arrived on Friday afternoon at around 3:30pm and were initially pleased with our superior room. Unfortunately, that positive first impression quickly disappeared. The minibar fridge was not working on arrival. We reported it immediately, yet more than 48 hours later it is still not functioning despite repeated reminders. As guests in the middle of summer, we expected to be able to keep drinks cold in the room, particularly after spending long days sightseeing. The bathroom is another major issue. Whilst the shower-over-bath design looks stylish, it is completely impractical. The bath is low and square, and every shower results in water pouring onto the bathroom floor, leaving it saturated. We requested additional bath mats on two separate occasions, but they never arrived. To make matters worse, we were informed that there is no housekeeping service over the weekend (or only on alternate days), which was never explained when we booked or checked in. Had we known this in advance, we could at least have managed our expectations. This evening, after returning from a full day exploring Paris, we were looking forward to relaxing with a drink in the hotel. We discovered that the bar is closed on Sunday and Monday evenings. Again, this had never been communicated to us at any stage. We were left unable even to buy a glass of wine in what is advertised as a four-star hotel. What has been most frustrating is not just the individual problems, but the complete lack of resolution. Every issue was reported politely, yet none has been properly addressed. This hotel certainly has potential. The rooms are attractive, the beds are comfortable and the location suited our trip well. However, good design cannot make up for poor maintenance, poor communication and a lack of customer service. For the price we have paid, we expected a much higher standard. We leave feeling very disappointed and cannot recommend the Kube Hotel unless significant improvements are made to both its facilities and its guest service.

phanilyne

Strategically well-located hotel just steps from the Gare du Nord and one station from the Stade de France. Clean and a huge advantage in Paris, free parking!! The only small "inconvenience" is the proximity to the train tracks, so you can hear all the train passages. Very friendly staff at check-in

robertabG9669RV

they redeemed the deposit of 100 € at the beginning, on our return they withdrew 50 €, without explanation, we tried to send e-mail and do not reply. The hotel was not the best, cleaning did not take place. Neighborhood not nice.Bad experience.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Wired Internet

Sanitized kitchen and tableware items

Rooms sanitized between stays

Souvenir/Gift Shop

Dutch Spoken

Czech Spoken

Staff trained in safety protocol

Suit Press

Chapel/Shrine

Security [24-hour]

Safe dining setup

Room sanitization opt-out available

Face coverings on staff

Catalan Spoken

Grocery Deliveries

Non-smoking Rooms

Massage

Portuguese Spoken

Shops (on site)

Finnish Spoken

English Spoken

Icelandic Spoken

Soundproof Rooms

Spanish Spoken

Italian Spoken

Facilities for Disabled Guests

Restaurant

Contactless check-in/out

Casino

Wi-Fi in public areas

Hot water linen and laundry washing

Professional-grade sanitizing services

Daily disinfection in common areas

First aid kit

Elevator

Room Service

Breakfast in the Room

French Spoken

Daily Housekeeping

Anti-viral cleaning products

Bulgarian Spoken

Heating in public area

24-Hour Front Desk

Indonesian Spoken

Dry Cleaning

Laundry

Special Diet Meals (upon request)

Hungarian Spoken

Library

Smoke-free property

Ironing Service

Alternative meal arrangement

Arabic Spoken

Physical distancing of at least 1 meter

Free face masks

Karaoke

Car park [on-site]

Postal service

Cashless payment service

Snack Bar

Game Room

Daily disinfection in all rooms

Invoice provided

Hand sanitizer

Shared stationery removed

Entertainment Staff

Hair/Beauty Salon

German Spoken

Car park [free of charge]

Terrace

Protective screens in common areas

Latvian Spoken

Service animals are welcome

Air conditioning in public area

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Wired Internet

Sanitized kitchen and tableware items

Rooms sanitized between stays

Souvenir/Gift Shop

Dutch Spoken

Czech Spoken

Staff trained in safety protocol

Suit Press

Chapel/Shrine

Security [24-hour]

Safe dining setup

Room sanitization opt-out available

10 Available Room Types

Double or Twin STANDARD

20 Square Meter

Superior Double Room

25 Square Meter

Entire unit wheelchair accessible

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

On-demand movies

Cable Channels

Telephone

Free Wifi

Air Conditioning

Soundproof

Tea/Coffee Maker

Minibar

Daily housekeeping

Desk

High Chair

Safe

Non-smoking

Bathrobes

Bathtub

Extra Long Beds (> 6.5 ft)

Sitting Area

Streaming service like Netflix

Heating

Pets allowed in room

Electric Kettle

Bathtub or Shower

Sleep comfort items

Kids shampoo

Bathroom

Free instant coffee

Clothes Rack

Free bottled water

Room service [24-hour]

Junior Suite

35 Square Meter

Additional toilet

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

On-demand movies

Cable Channels

Streaming service like Netflix

Telephone

Free Wifi

Air Conditioning

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Free bottled water

Fruits/snacks

Minibar

Wine glasses

Daily housekeeping

Desk

Extra Long Beds (> 6.5 ft)

Sitting Area

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Vending machine

Pets allowed in room

Electric Kettle

Bathtub or Shower

High Chair

Kids shampoo

Entire unit wheelchair accessible

Bathroom

Free instant coffee

Room service [24-hour]

Suite

40 Square Meter

Entire unit wheelchair accessible

Additional toilet

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

DVD/CD player

Free Wifi

On-demand movies

Cable Channels

Streaming service like Netflix

Telephone

Air Conditioning

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Free bottled water

Fruits/snacks

Minibar

Wine glasses

Daily housekeeping

Balcony/Terrace

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

High Chair

Sitting Area

Sofa

Trash cans

Clothes Rack

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Vending machine

Pets allowed in room

Electric Kettle

Bathtub or Shower

Kids shampoo

Bathroom

Free instant coffee

Room service [24-hour]

Standard Double or Twin Room

Heating

Non-smoking

Pets allowed in room

Soundproof

Air Conditioning

Minibar

Bathtub or Shower

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

High Chair

Sleep comfort items

Free Toiletries

Kids shampoo

Entire unit wheelchair accessible

Hair dryer

Bathroom

Clothes Rack

Free bottled water

Room service [24-hour]

Facilities Details

Pool and Spa

Massage

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Buffet-Style Restaurant

Grocery Deliveries

Breakfast service

Restaurant

Room Service

Breakfast in the Room

Bar

Special Diet Meals (upon request)

Alternative meal arrangement

Snack Bar

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Kids club

Family/child friendly

Contactless check-in/out

Casino

Heating in public area

Smoke-free property

Karaoke

Postal service

Invoice provided

Entertainment Staff

Air conditioning in public area

Business Facilities

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Shops (on site)

Hair/Beauty Salon

Common Areas

Chapel/Shrine

Shared Kitchen

Library

Game Room

Terrace

Cleaning Services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Staff trained in safety protocol

Suit Press

Safe dining setup

Room sanitization opt-out available

Face coverings on staff

Hot water linen and laundry washing

Professional-grade sanitizing services

Daily disinfection in common areas

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Dry Cleaning

Laundry

Ironing Service

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Daily disinfection in all rooms

Hand sanitizer

Shared stationery removed

Protective screens in common areas

Languages Spoken

Dutch Spoken

Czech Spoken

Catalan Spoken

Portuguese Spoken

Finnish Spoken

English Spoken

Icelandic Spoken

Spanish Spoken

Italian Spoken

French Spoken

Bulgarian Spoken

Indonesian Spoken

Hungarian Spoken

Arabic Spoken

German Spoken

Latvian Spoken

Internet Access in public areas

Free Wifi

Wired Internet

Internet

Wi-Fi in public areas

Miscellaneous

Check-in [24-hour]

Security [24-hour]

Non-smoking Rooms

Soundproof Rooms

Facilities for Disabled Guests

Elevator

Designated Smoking Area

Family Rooms

Pets allowed

Car park [on-site]

Car park [free of charge]

Service animals are welcome