Mercure Paris Porte D'Orleans Hotel

3.0 / 5

•

No.13 Rue Francois Ory, Montrouge, France 92120

Reviews from Guests

3.0/5

609

Reviews

from real guests

kerrybF6101XI

This is not a 4 star hotel, reception is not helpful, hotel bar closed for the entirety of our stay. A simple ask for a coffee, I was sent to a coffee machine that wasn’t working, I asked for milk and they didn’t have any. There is building work outside which maybe why the rooms smell of sewerage, the smell was so bad we had to keep the windows open, other guests had the same issue. Hotel is not in a nice area, only plus is it’s near a metro station- avoid this hotel. It’s tired and the staff are unhelpful

patrickf808

Well located, not far from the Marie de Montrouge metro and the Porte d'Orléans, about 10 to 15 minutes on foot. Bus 125 at the foot of the hotel; a little further, buses 68 and 126. The area in front of the hotel is under construction. Request a room with an even number to be quiet on a courtyard. The check-in was catastrophic; there were no more badges for the rooms. 20 minutes of waiting. The breakfast is very good. As for the hallways and the room: the carpets are stained, the sink is chipped, and the edges of the tables are damaged. The soundproofing is not great; you can hear the doors slamming. In short, I do not recommend it.

Nomad64568387303

If I could give this hotel zero stars, I would. The staff here are unbelievably rude and completely incapable of basic hospitality. We arrived early and politely asked if there was any possibility of checking in ahead of time. We fully understood if the room wasn’t ready - that’s not the issue. The problem was the attitude. They didn’t even bother checking our details before bluntly telling us “rooms not ready” like we were inconveniencing them by asking a simple question. Fine. We dropped our bags and went out exploring Paris. We came back at 1:40pm ,TWENTY minutes before official check-in, and asked again. Same dismissive response. At that point I was already wondering how a room supposedly still wasn’t ready minutes before check-in time. What made it worse was that the second I sat down in reception, they immediately started checking in other guests. Clearly rooms WERE ready, just apparently not for us. The room itself was decent enough, although the bathroom desperately needs updating. But the service and overall experience completely ruined it. The location is awful. Nothing convenient nearby, and the hotel itself barely functions properly. Room service “exists” apparently, except nobody tells you the restaurant isn’t even open, so after waiting around wondering why nothing was happening, we had to go downstairs ourselves to figure it out. At check-in, there was absolutely no explanation about the hotel, restaurant hours, facilities, or anything remotely useful. You’re basically left to work everything out yourself because the staff clearly cannot be bothered. The final straw was when we returned to our floor and saw a staff member walking towards us. I politely asked what time the restaurant opened. Instead of answering a simple question, she immediately snapped “No, no, no. Ask reception.” I said, “But you’re right here?” and she literally stormed past us repeating “Ask reception.” Honestly, every interaction with the staff felt hostile, dismissive, and unnecessarily aggressive. I’ve stayed in budget hostels with better customer service than this place. Paris is an amazing city. Don’t ruin your trip by staying here.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Sanitized kitchen and tableware items

Rooms sanitized between stays

Malay Spoken

Dutch Spoken

German Spoken

Staff trained in safety protocol

Suit Press

Hindi Spoken

Temperature check for guests and staff

Safe dining setup

Room sanitization opt-out available

Face coverings on staff

Non-smoking Rooms

Portuguese Spoken

Room service [24-hour]

Finnish Spoken

English Spoken

Icelandic Spoken

Soundproof Rooms

Spanish Spoken

Italian Spoken

Facilities for Disabled Guests

Hebrew Spoken

Restaurant

Contactless check-in/out

Casino

Wi-Fi in public areas

Tours

Doctor/nurse on call

Hot water linen and laundry washing

Guest rooms seal after sanitization

Daily disinfection in common areas

First aid kit

Elevator

Breakfast in the Room

French Spoken

Daily Housekeeping

Anti-viral cleaning products

24-Hour Front Desk

Indonesian Spoken

Vending machine

Dry Cleaning

Laundry

Special Diet Meals (upon request)

Hungarian Spoken

Library

Smoke-free property

Alternative meal arrangement

Arabic Spoken

Physical distancing of at least 1 meter

Free face masks

Car park [charges apply]

Car park [on-site]

Postal service

Cashless payment service

Game Room

Ticket Service

Daily disinfection in all rooms

Hand sanitizer

Shared stationery removed

Entertainment Staff

Hair/Beauty Salon

Nightclub/DJ

Terrace

Protective screens in common areas

Latvian Spoken

Air conditioning in public area

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Sanitized kitchen and tableware items

Rooms sanitized between stays

Malay Spoken

Dutch Spoken

German Spoken

Staff trained in safety protocol

Suit Press

Hindi Spoken

Temperature check for guests and staff

Safe dining setup

Room sanitization opt-out available

Face coverings on staff

6 Available Room Types

Privilege Double

22 Square Meter

Entire unit wheelchair accessible

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Linens

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Trouser press

Accessible by elevator

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Smoke detector

Privilege Room with twin beds

22 Square Meter

Entire unit wheelchair accessible

Electric Kettle

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Heating

Linens

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Trouser press

Accessible by elevator

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Smoke detector

Family Room - 1 Double Bed And 1 Single Sofa Bed

Family Room - 1 Double Bed And 1 Single Sofa Bed

30 Square Meter

Electric Kettle

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Linens

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Carpeted

Desk

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Trouser press

Accessible by elevator

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Smoke detector

Standard Twin

22 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Daily newspaper

Heating

Linens

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Daily housekeeping

Carpeted

Desk

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Trouser press

Accessible by elevator

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Smoke detector

Standard Double Bed

22 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Linens

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Daily housekeeping

Carpeted

Desk

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Trouser press

Accessible by elevator

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Smoke detector

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Buffet-Style Restaurant

Breakfast service

Room service [24-hour]

Restaurant

Breakfast in the Room

Bar

Vending machine

Special Diet Meals (upon request)

Alternative meal arrangement

Front Desk Services

24-Hour Front Desk

Ticket Service

Entertainment and Family Services

Kids club

Family/child friendly

Contactless check-in/out

Casino

Smoke-free property

Postal service

Entertainment Staff

Nightclub/DJ

Air conditioning in public area

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Kitchen

Library

Game Room

Terrace

Cleaning Services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Staff trained in safety protocol

Suit Press

Temperature check for guests and staff

Safe dining setup

Room sanitization opt-out available

Face coverings on staff

Doctor/nurse on call

Hot water linen and laundry washing

Guest rooms seal after sanitization

Daily disinfection in common areas

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Dry Cleaning

Laundry

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Daily disinfection in all rooms

Hand sanitizer

Shared stationery removed

Protective screens in common areas

Languages Spoken

Malay Spoken

Dutch Spoken

German Spoken

Hindi Spoken

Portuguese Spoken

Finnish Spoken

English Spoken

Icelandic Spoken

Spanish Spoken

Italian Spoken

Hebrew Spoken

French Spoken

Indonesian Spoken

Hungarian Spoken

Arabic Spoken

Latvian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Check-in [24-hour]

Non-smoking Rooms

Soundproof Rooms

Facilities for Disabled Guests

Tours

Elevator

Heating

Designated Smoking Area

Family Rooms

Pets allowed

Car park [charges apply]

Car park [on-site]