Bridgestreet Le Marais

This was the worst ‘accommodation’ I have ever stayed in. Me and my mother booked here for a birthday trip for 3 nights, when we arrived at the apartment it looked so rough and unclean from the outside, we entered the building which we were informed to get the keys from a code which was sent from WhatsApp, however the safe was already open with our keys to the room spurted out. The lift wasn’t looking so we had 4 flights of stairs to walk up and down with bags every day. The bed was the most horrific thing we have both ever experienced, it was a pulled out sofa bed with a stained mattress and stained sheets laid on top, we had not an ounce of sleep the whole trip so it ruined it for us. At night specifically, the most vile sewage smell came from the bathroom I can’t even describe in words how bad it was, I almost threw up multiple times, it wouldn’t go away and we had to open the windows but then had to endure the loudness of the outside streets. The room was filthy, the bottoms of our socks were stained from how dirty the floor was and the shower and towels were unfit for human use, with pubic hairs on the floor of the shower. Do NOT stay here whatever you do, you may think you’re getting a bargain with the price and the location but it’s absolutely not worth the money or endurance we had to go through.

I am extremely disappointed. I do not recommend anyone to go to Bridgestreet Le Marais opera unless you want to share my terrible experience. I was charged 1068.75 euros by this hotel without staying at this hotel. Hotel did not take into account the request of Booking.com to return the money to me, since they (both) changed the confirmed address of the apartment, they gave me a location where I could not go. My reservation 2493709896 was done 7 months earlier before and it was confirmed by Hotel and by Booking.com on the address 10 Rue Mondetour 1st but before departure they offered apartment on absolutely another address: 50 rue condorcet; Paris which I did not want, which I’ve not booked. My 13 Years old daughter has some problems with walk and I booked such location to access all planned locations we wanted to reach easier than from the offered alternative address. I was advised by booking.com agent to cancel reservation and they promised support to return my money 1068,75 Euro which was cut from my card by Hotel on 29.06.2023. Despite that I’ve chosen option, Pay at the Property” on the booking.com. I did not want to cancel my reservation if I would have it on the confirmed address. If I wanted to cancel my reservation I would do it until 22 June 2023 23:59 for free. I was forced to cancel reservation as I could not receive that apartment which I’ve booked. I canceled my reservation on 03.07.2023 (I had booked 07.07.23-12.07.23) I was forced to find a new hotel in Paris 1 day before my departure and I paid twice more as it was high tourist season and we went in this new hotel. During this period the same total amount was cut from my bank card again ! second time -1068,75 Euro again!! total: 2137.5 Euro. After long communication with Bridgestreet Le Marais opera and booking.com agents I could to get only half of my money 1068,75 Euro, as for second 1068,75 Euro I have lost is. No Bridgestreet nor booking.com took any responsibility to this issue. I hope my terrible experience will be useful to someone.

Just been advised we will be charged for a no-show!! This is despite the fact that we stood outside the property for an hour, at the right time on the right day, phoning, emailing them to get somebody to let us in. They were the no show - they didn't turn up and didn't answer the phone and didn't respond to emails. We had to find alternative accommodation. And they ask for copies of your credit card FRONT and BACK!!!!.