Hotel Mercure Paris Saint-Ouen

3.0 / 5

•

115 Avenue Gabriel Peri, Saint-Ouen, France 93400

Reviews from Guests

3.0/5

385

Reviews

from real guests

882osayandem

I had the most disappointing experience at this hotel. I called this morning to book a room for my partner, requesting an early check-in. The receptionist confirmed that there was a room available, and I passed all the reservation details to my partner. I also sent an email to the hotel to request a name change, since I would not be there. After confirming everything, I fell asleep and successfully sent all the information to my partner. The reservation has not been paid. Two hours later, upon waking up, I saw that my partner had tried to call me several times. Apparently, they did not give the room to my partner without authorization and an ID, which they never mentioned. Now, they refuse to cancel the reservation, even though my partner had to look for another hotel in Paris, which was their first time here. This is unacceptable, completely unprofessional, and I am really furious. I will never return to this hotel and I strongly advise against staying there.

Q5475BRianr

It’s been a few years since I last stayed here. I am in Saint Ouen regularly for work and normally stay at the Tribe as it closer to the office. I couldn’t get in this time so stayed at the Mercure. The hotel is fine, in fact it’s a bit nicer than the Tribe and Service was good. Breakfast was fine with a good selection, although no Madelines which I like to have at breakfast when in France. Room was good and I do like the way the TVs in Accor hotels let you Chromecast from a device to them. The problem came with the bathroom. The shower has no door or curtain and there was no bath. I started running the shower as I as I got in the water was just up to the edge of the shower. As I showered the water started leaving the shower and I had to have a very quick shower, hoping the flood wouldn’t get too far. In the end after a very brief shower the water had got well and truly into the room wetting my case and clothes. I dried out the room with the towels as best I could and checked out. I don’t remember this happening last time I stayed so maybe the staff need to unblock their drains. In short not the best stay and next time I’ll stick to the Tribe or stay at the Mont Martre Mercure.

825mutlu_

The hotel is located in the Saint-Ouen district, 5 minutes from the metro "Grimaldi." There are various restaurants and a Lidl nearby. The check-in was nice; the lady even offered us coffee and cocoa in the evening. Totally nice. The room is too small for three people. The bed is comfortable. The TV 📺 has a pleasant size. The bathroom is clean but urgently needs renovation. The bathroom is rusty and already shows some cracks. Not nice. The outlet in the room is protruding from the wall. A kettle including coffee is available in the room. The breakfast is delicious and offers great options. There is a water dispenser at the reception. Parking costs 20 euros per night. The entire hotel needs to be renovated! We would not book the hotel again.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Sanitized kitchen and tableware items

Rooms sanitized between stays

Souvenir/Gift Shop

Shared Lounge/TV Area

Dutch Spoken

German Spoken

Staff trained in safety protocol

Suit Press

Ironing Service

Hindi Spoken

Temperature check for guests and staff

Security [24-hour]

Safe dining setup

Room sanitization opt-out available

Library

Face coverings on staff

Non-smoking Rooms

Portuguese Spoken

English Spoken

Icelandic Spoken

Spanish Spoken

Italian Spoken

Facilities for Disabled Guests

Horseback Riding

Hebrew Spoken

Restaurant

Contactless check-in/out

Room Service

Casino

Wi-Fi in public areas

Tours

Babysitting/Child Services

Doctor/nurse on call

Hot water linen and laundry washing

Guest rooms seal after sanitization

Professional-grade sanitizing services

Daily disinfection in common areas

First aid kit

Convenience Store (on site)

Elevator

Breakfast in the Room

Slovak Spoken

French Spoken

Daily Housekeeping

Anti-viral cleaning products

Heating in public area

24-Hour Front Desk

Indonesian Spoken

Dry Cleaning

Laundry

Special Diet Meals (upon request)

Hungarian Spoken

Smoke-free property

Alternative meal arrangement

Body thermometer

Physical distancing of at least 1 meter

Free face masks

Car park [charges apply]

Cashless payment service

Snack Bar

Hypoallergenic room available

Game Room

Ticket Service

Daily disinfection in all rooms

Korean Spoken

Invoice provided

Hand sanitizer

Shared stationery removed

Hair/Beauty Salon

Nightclub/DJ

Terrace

Shoeshine

Protective screens in common areas

Service animals are welcome

Air conditioning in public area

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Sanitized kitchen and tableware items

Rooms sanitized between stays

Souvenir/Gift Shop

Shared Lounge/TV Area

Dutch Spoken

German Spoken

Staff trained in safety protocol

Suit Press

Ironing Service

Hindi Spoken

Temperature check for guests and staff

Security [24-hour]

Safe dining setup

10 Available Room Types

Privilege, Room, 1 Double Bed

Non-smoking

Sleep comfort items

Iron

Soundproof

Blackout curtains

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Separate shower/bathtub

Private bathroom

Hair dryer

Bathrobes

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Classic Room, 1 Double Bed

Non-smoking

Sleep comfort items

Iron

Soundproof

Blackout curtains

Refrigerator

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Superior Twin Room, 2 Twin Beds

Non-smoking

Sleep comfort items

Iron

Soundproof

Blackout curtains

Refrigerator

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Separate shower/bathtub

Private bathroom

Hair dryer

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Superior Room, 1 Double Bed

Non-smoking

Sleep comfort items

Iron

Soundproof

Blackout curtains

Refrigerator

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Privilege Double Room

22 Square Meter

Entire unit wheelchair accessible

Transfer shower

Bathrobes

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Cable Channels

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Fan

Tea/Coffee Maker

Minibar

Daily housekeeping

Desk

Extra Long Beds (> 6.5 ft)

Vending machine

Wardrobe/Closet

Dressing room

Ironing Facilities

Safe

Non-smoking

Accessible by elevator

Adapter

Balcony/Terrace

Cleaning Products

Clothes Rack

Electric Kettle

Fire extinguisher

Fitness club privileges

Free bottled water

Heating

Refrigerator

Safety/security feature

Sleep comfort items

Smoke detector

Socket near the bed

Soundproof

Tile/Marble floor

Trash cans

Hardwood/Parquet floors

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Buffet-Style Restaurant

Breakfast service

Restaurant

Room Service

Breakfast in the Room

Bar

Special Diet Meals (upon request)

Alternative meal arrangement

Snack Bar

Front Desk Services

24-Hour Front Desk

Ticket Service

Activities

Horseback Riding

Entertainment and Family Services

Kids club

Family/child friendly

Contactless check-in/out

Casino

Babysitting/Child Services

Heating in public area

Smoke-free property

Invoice provided

Nightclub/DJ

Air conditioning in public area

Business Facilities

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Library

Shared Kitchen

Game Room

Terrace

Cleaning Services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Staff trained in safety protocol

Suit Press

Ironing Service

Temperature check for guests and staff

Safe dining setup

Room sanitization opt-out available

Face coverings on staff

Doctor/nurse on call

Hot water linen and laundry washing

Guest rooms seal after sanitization

Professional-grade sanitizing services

Daily disinfection in common areas

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Dry Cleaning

Laundry

Body thermometer

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Daily disinfection in all rooms

Hand sanitizer

Shared stationery removed

Shoeshine

Protective screens in common areas

Languages Spoken

Dutch Spoken

German Spoken

Hindi Spoken

Portuguese Spoken

English Spoken

Icelandic Spoken

Spanish Spoken

Italian Spoken

Hebrew Spoken

Slovak Spoken

French Spoken

Indonesian Spoken

Hungarian Spoken

Korean Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Check-in [24-hour]

Security [24-hour]

Non-smoking Rooms

Facilities for Disabled Guests

Tours

Elevator

Designated Smoking Area

Family Rooms

Pets allowed

Car park [charges apply]

Hypoallergenic room available

Service animals are welcome