EXPRESS BY HOLIDAY INN

Wanted to say a huge thank you to the extremely friendly and accommodating staff after arriving late for our check in. Especially Lea who was very lind to our 2 daughters who were very tired and hungry. Thank you your kindness meant a lot to us all. Would definitely recommend this hotel. Clean smart room and good bathroom and breakfast 10/10

My credit card was renewed, and the hotel tried to charge it, but could not. We had a small dispute because I thought that they had access to my IHG Club profile, which is associated with all current bookings, but they did not. Even though there was a problem during the day, we were welcomed warmly. They apologized and did it the French way: inviting us for a beverage. They also solved my problem that we needed a twin room, but it was not available. They just gave me a room with a sofa bed that they prepared for me. In our room, the heating was not working. They delivered a stand-alone heater. Since a youth group did not behave well early for breakfast, they warned us to start our breakfast earlier. That was what we did. I could only identify one waitress, who cleaned the table, served the guests, filled up the buffet, and maybe prepared food and did the dishes: I could not see anyone else. She had nerves made of titanium. She stayed calm when the group came. I hope I will come back again and be just as good friends, with no more problems... my card is valid until 2029...

An excellent stay at the Holiday Inn Express Arras during this month of April. Upon arrival, I was greeted with great professionalism and kindness. The room was impeccable, comfortable and perfectly equipped, as was the bathroom, impeccable cleanliness. It feels right away, like at home. The staff deserves special mention: always smiling, available and attentive to every detail. A big thank you especially to Léa, at the reception, for her kindness and sense of service 👏 A big bravo to the whole team for the quality of your welcome and your kindness. Thank you all for a very pleasant stay — I will be back with pleasure!