Qualys Hotel Windsor

Hotel chosen for its family tradition, its central location in Biarritz. Disappointing performance by the manager who never wanted to admit that our room had a bathroom that smelled very bad with a half-clogged shower. However, the poor cleaning ladies had to put in drain cleaner and "break" the smell as best they could. 4 stars for which you will have to request toiletries because under the good pretext of responsible savings you will have in all and for all a multi-purpose gel...

A 4 star hotel should have certain standards, this hotel probably surfs on Biarritz past glory days. Upon arrival we were offered to park in front of the hotel to unload, but the space reserved for that was simply used for parking. The 7 floor hotel has one tiny and slow elevator which is an eternal wait. The rooms are ok but again not 4 star quality (dirty curtains, no minibar, no amenities), the carton room key holders are being recycled for future guests 😅. Worst was breakfast: the door to the kitchen remained wide open for every guest to enjoy the dishwasher and garbage cans. Transporting garbage bags through the full restaurant apparently wasn’t an issue either. In all a bit of a deception.

I stayed for 2 nights in an ocean view room. View was great of the beach and ocean. Comfortable bed, best pillows I’ve had yet in Europe so that’s a bonus! Bathroom was pokey and a little difficult to manoeuvre around the toilet and shower but doable! There is a lift, it’s on old type that literally can’t fit more than 2 people at a squeeze and a little slow but definitely a bonus with luggage. The stairs are an easy way down but depending on what floor you’re on you may need the lift to go up. Breakfast was included with hot and cold options plus pastries, makes a great start to the day. My biggest issue - the WiFi! It barely works in your room. It’s great near the lift where you can see the extender and in the reception area, however go into your room and it drops out and you have to endlessly re login by going out into the hallway near the extender. Extremely frustrating for those trying to do some work in between holidaying and not really up to today’s standard. So if you rely on wifi being an international traveller, beware here. There is no bar fridge in the room, so if you buy your own wine, groceries etc. no way to keep them cool. There is also no complimentary water. The reception staff and all other staff were really friendly and helpful. It’s a great location and easy walk to the beach and around town.