Hotel Beau Rivage

An absolutely unacceptable experience, mainly because of the owner of the establishment. On Wednesday, August 5th, around 11:00 AM, I went down to the reception after a night during which it had been almost impossible to get any rest. There had already been a huge amount of noise during the night, apparently following a phone theft incident in the hotel. Then, from 9:00 AM, we started hearing a noise in the walls that sounded very clearly like a drill, which came back about every 30 seconds. So I simply went down to the front desk to ask where this noise was coming from. Ms. QUENTIN, the hotel owner, immediately replied to me in a particularly aggressive tone, asserting several times that this noise was coming from "the vacuum cleaner," before snapping at me: "Some people are working." I find this remark particularly inappropriate. I also worked all year to be able to pay for a room at €170 a night, and at that price, it seems legitimate to me to expect to be able to sleep well both at night and in the morning. Instead of listening to my complaint or simply trying to calm the situation, Ms. QUENTIN spoke to me very rudely and finally told me that if I wasn't happy, I could "get lost" before 11:15 a.m. and that I would then be refunded. It was about 11:00 a.m. Otherwise, in her own words, I could "fend for myself." In other words: leave the hotel in fifteen minutes, in the middle of August, when practically all the accommodations in the area were fully booked. When my partner intervened in turn, she was subjected to the same behavior. Ms. QUENTIN notably replied to us that "she wasn't going to apologize either, what next." The most awkward part was seeing her then pressure her employee to make us leave, even though the receptionist herself seemed visibly uncomfortable with the situation. I should also point out that the rest of the staff was pleasant and welcoming. My review therefore absolutely does not concern all the employees, but rather the behavior of the owner, which I found totally incompatible with what one has the right to expect from a person managing a hotel establishment. And unfortunately, the price charged is not even offset by the quality of the rooms: very damp room, stained carpet, and some shaky equipment. At €170 a night, being prevented from sleeping, coming to calmly ask for an explanation and being told that one can "get lost," then hearing that the owner certainly does not intend to apologize, is for me simply unacceptable. I travel regularly and I can understand that a hotel might encounter a noise problem or an unforeseen event. On the other hand, the contempt with which a legitimate complaint is treated depends entirely on how the establishment chooses to treat its guests. I therefore very strongly advise against this establishment. It is not the problem encountered that mainly motivates this rating, but the absolutely deplorable way in which the owner chose to handle it.

Hotel certainly central and perfect not to take back the car of the stay but extremely noisy. The noise of the street, the rooms next door and the accommodation above make forget the sea view. We hardly slept for 4 nights. The triple room is not a triple room (only addition of a camp bed ), carpet not very clean and shower very cramped. The exorbitant price of breakfast made us give it up.

Welcoming very warm and ideal location but no soundproofing, we could not sleep and but could share the life of all the neighbors. Old hotel. We won't go back to that.