Hotel L'Ile de la Lagune

4.0 / 5

•

Boulevard de L'Almandin Saint-Cyprien-Sud

Reviews from Guests

4.0/5

683

Reviews

from real guests

606corinnedidier

The rooms are overlooked; the suite we were assigned was in a busy corner, glassed in on 3 sides with a direct view of the restaurant. After discussing it with the front desk, we had the opportunity to change rooms. No evening room service; we had to ask for it even though it is a 5-star hotel. The private beach is limited to a row of lounge chairs just below the restaurant; the name is accurate, but it does not correspond to the expected service. At breakfast, you have to constantly ask for the buffet to be restocked; tables are not cleared as you go. Regarding the restaurant, L’Almandin, the maître d’ does not treat local clientele and transient hotel guests the same way. He does not accept criticism; for the "fish not cooked enough" comment, he thought it was normal: the fish was pearly, he has an answer for everything and always to his advantage. We had mentioned when booking that it was our wedding anniversary; no special attention, the staff is clueless. The chef did not come out of his kitchen because the excuse given was: he is too busy. We also had a meal at L’Almandin the day before; the staff was more attentive, but the chef did not come out of his kitchen except to greet one table. A Relais & Châteaux and Michelin-starred establishment that is not in line with the services that should be provided. Evasive staff who are afraid of being asked for anything.

P2577QUagnesm

Perfect, charming establishment. Room, kitchen, spa, place

663patrickk

5-star family road trip for our son's 20th birthday. So we booked a suite with a garden. The lack of privacy is far too present for this type of service; you have a view of your neighbors and they have a view of your bed!!, due to the fact that the sheer curtain is not continuous across the bay window... (see photo) this is not acceptable. The minibar does not cool drinks in over 30° weather, yet it is essential. The jacuzzi works randomly. The footsteps of the occupants upstairs make you live a public housing experience... Breakfast not up to the standards of this type of establishment; a menu is available, but no one comes to take your order. The cleaning is average (see photo), a number of details that do not pass in this type of establishment; the price-quality ratio is not there. For information, the day before, we had been staying for several days in an establishment of the same category and were therefore able to compare the differences in services between the two establishments.

Facilities Details

Pool

Free Parking

Free Wifi

Spa

Sauna

Laundry

Babysitting/Child Services

Diving

Skiing

Ticket Service

Indoor fireplace

Private bath

Golf course [on-site]

Horseback Riding

Turkish/Steam Bath

Bicycle Rental

Fishing

Windsurfing

Garden

Newspapers

Proposal spot

Towels

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Snorkeling

Terrace

Hair/Beauty Salon

Concierge Service

Pool

Free Parking

Free Wifi

Spa

Sauna

Laundry

Babysitting/Child Services

Diving

Skiing

Ticket Service

Indoor fireplace

Private bath

Golf course [on-site]

Horseback Riding

Turkish/Steam Bath

Bicycle Rental

Fishing

Windsurfing

Garden

Newspapers

Proposal spot

Towels

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Snorkeling

9 Available Room Types

Prestige Suite

Non-smoking

Tile/Marble floor

Sleep comfort items

Electric Kettle

Soundproof

Pets allowed in room

Bathtub or Shower

Minibar

Wardrobe/Closet

Hot Tub

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Toilet

Kids shampoo

Slippers

Separate shower/bathtub

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Sitting Area

Room service [24-hour]

Suite Terrasse de la Presqu'île

Non-smoking

Tile/Marble floor

Sleep comfort items

Electric Kettle

Soundproof

Pets allowed in room

Bathtub or Shower

Minibar

Wardrobe/Closet

Hot Tub

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Toilet

Kids shampoo

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Room service [24-hour]

Deluxe Double Room

Non-smoking

Tile/Marble floor

Sleep comfort items

Electric Kettle

Soundproof

Pets allowed in room

Bathtub or Shower

Minibar

Wardrobe/Closet

Hot Tub

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Toilet

Kids shampoo

Slippers

Separate shower/bathtub

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Room service [24-hour]

Deluxe Villa

Non-smoking

Tile/Marble floor

Patio

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Shower

Hot Tub

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Toiletries

Towels

Toaster

Free Toiletries

Toilet

Kids shampoo

Slippers

Stovetop

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Kitchen

Microwave

Room service [24-hour]

Suite Jardins de la Presqu'île

Non-smoking

Tile/Marble floor

Sleep comfort items

Electric Kettle

Soundproof

Pets allowed in room

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Hot Tub

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Toiletries

Towels

Free Toiletries

Toilet

Shower

Kids shampoo

Ground floor available

Slippers

Bathrobes

Hair dryer

Air Conditioning

Clothes Rack

Kitchen

Microwave

Room service [24-hour]

Facilities Details

Pool and Spa

Turkish/Steam Bath

Spa

Sauna

Parking and Transportation

Bicycle Rental

Free Parking

Front Desk Services

Ticket Service

Newspapers

Baggage Storage

24-Hour Front Desk

Concierge Service

Activities

Diving

Skiing

Horseback Riding

Fishing

Windsurfing

Snorkeling

Entertainment and Family Services

Babysitting/Child Services

Smoke-free property

Business Facilities

Business Center

Shops

Hair/Beauty Salon

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Pool

Indoor fireplace

Private bath

Golf course [on-site]

Garden

Proposal spot

Towels