B&B Hotel Lyon Eurexpo Chassieu

avoid if you are traveling with a child or a baby We stayed at this establishment with our baby and had requested a crib for our room. Upon our arrival, the crib had been set up. Unfortunately, we noticed that it was stained in several places, particularly on the mattress and the side parts. The stains were perfectly visible and we took several photos of the condition of the bed, which we are attaching to this review. After our stay, we took the time to make a complaint by email to the establishment in order to share our experience with them. It is above all the management's response that deeply disappointed us. We were told that the baby crib was checked after our complaint and that it was "clean, in good condition" and showed "no particular deterioration." We will let you look at the photos and form your own opinion... We also find it regrettable that we are blamed for not having reported the problem immediately on site. Our complaint was made by email after our stay, precisely in order to share our experience with the management in a calm and constructive manner. Yet we were not asking for anything extraordinary: simply a clean and good-condition baby crib to put our child to sleep in. Regarding the parking gate issue, we can understand that a breakdown can happen and that it is independent of the establishment. It is therefore not this point that mainly motivates our review. What really disappoints us is the way our complaint was handled and especially the fact that the condition of the bed was downplayed even though we have photos taken during our stay. We had planned to return to this establishment, but after this experience and especially this response, we finally decided to cancel our next stay. For us, when an establishment welcomes families, the cleanliness and hygiene of equipment intended for children and babies should be a priority. 👉 We therefore recommend that families with children, and particularly with a baby, be very vigilant and, in light of our experience, we advise against this establishment if you are traveling with a toddler. A very disappointing experience, as much by the conditions encountered as by the way our complaint was taken into consideration.

We arrived just as the Welcoming Gentleman was closing. No big deal, there was a bollard... but it wasn't working. Fortunately, a nice lady welcomed us, and the gentleman was finally called back to help us. So on this point, Customer Service at the top, nothing to say. On the other hand, the room was very cold and really equipped with the bare minimum. No shower curtain, no ventilation in a tiny bathroom. And then the awakening was catastrophic: our room was right next to a door (probably a storeroom or Service Room). At 7:30 am, I woke up with the sounds of doors slamming and objects banging against the wall — it lasted for over an hour. Then around 8:30, a woman in the same room started talking very loudly on the phone for another long time. (It still is today) 9:15. After a 10-hour trip, I really hoped I could get some sleep and wake up gently... but it wasn’t possible. Hoping to sleep the next night!

Charmless, very basic room. No tea making facilities, no iron, no carpet, but plenty of mould in the shower. Hard bed, tiny pillows, very uncomfortable. Staff only work during certain hours, some lovely, but others had a very bad attitude which I had to call him out on. Nasty industrial area, very dirty surrounds, rubbish all over the pavements. Won't be returning.