Hotel Kaya

Our stay at this hotel was extremely disappointing from start to finish. We arrived late on Tuesday evening, only to be told that the hotel had expected us on Monday. This was completely incorrect, as we had clearly booked four nights starting from Tuesday. What made this worse is that no one from the hotel had attempted to contact us about this supposed “no-show.” The receptionist said he would look into the issue and get back to us—but we never heard anything further during our entire stay. Things only got more frustrating as the week went on. On Friday morning, we purchased ski tickets at reception and charged them to our room. The staff member spent several minutes assisting us, everything seemed normal. Yet just two hours later, we received a call asking why we hadn’t checked out and whether we planned to stay—followed by the information that we would need to move from our junior suite to a much smaller room. This was both confusing and unacceptable. When we returned from skiing later that day, we discovered that our shower items were missing. We asked multiple staff members about it, but no one had any answers, and the issue was never resolved. No follow-up, no apology—nothing. To make matters worse, upon checkout on Saturday, we were charged 90% of a full room rate for the Friday-to-Saturday night, despite all the confusion and inconvenience caused by the hotel’s own errors. Finally, the spa experience was far from relaxing. During our massages, the therapist was clearly unwell—coughing frequently and with a runny nose—which made the experience uncomfortable and unhygienic. Overall, this stay was poorly managed, disorganized, and lacked even basic customer service. We would not recommend this hotel.

We had a great stay (a tradition for 12 years). The location of the hotel is ideal, ski-in ski-out. The view is beautiful. We note a real increase in the quality of the dishes offered at the restaurant. Breakfast is always exceptional with the view of the slopes waiting for you. A little appreciated attention to mark our loyalty, a bottle of champagne and sweets were waiting for us in our room when we returned from skiing. Thank you! We will be back next year!

Excellent location; above the Menuires. Ski in and out. La Masse is a great mountain to ski. Easy access to the 3 Vallées. Nice, quiet, confortable, clean and renovated rooms. Excellent and friendly staff that cater to your needs. It is like a family. Food is excellent. Best in Les Menuires.