Pierre & Vacances Residence La Marelle et le Rami

A director who is often absent and incompetent. Certain tensions with his team. No dishwasher for the entire rental week. He ends up giving us an old dusty basket to carry our dishes and wash them in another apartment, until this one is reserved... No television for 48 hours. No wifi. If we don't go to reception, they won't give us any news. Maéva after-sales service who does not respond before the end of the stay and who, in the end, only offers us compensation of €50. With so many inconveniences for a rental at €1165, it is unacceptable! Too bad because the residence is very well located and was very well managed before the change of director!

Well where do I start?! I am sitting here in the apartment No2. Before we could do anything we have had to hoover and wipe down all the surfaces. The carpet had dog? Hair on it and crisps and other crumbs , the surfaces were sticky and had spill marks which cleaned off easily so we knew cleaning had not been done. The fridge stank of off milk mainly because there was a layer of dried on milk on one of the shelves. The fridge has no bottle holder as it’s missing probably broken. This place definitely hasn’t been cleaned.There was still linen and towels from the previous guests in the bathroom and bedroom. No linen for us still at 17:30. We asked the cleaners to come back and used a translator on Google to impart our discussed. At 7pm we got plates out for tea all but 4 were dirty not just a little dirty but almost like they had been put straight in the cupboard from use. They are as I type still with reception as we took them all down to reception and walked away. It’s not our job to clean after the previous guests. And if you are the previous guests I hope you loose your deposit your filthy. The apartment is size wise ok but it is on the ground floor facing the car park. No privacy, curtains in bedrooms really need to stay closed as people are constantly walking past with dogs. We asked if there was another apartment available but no even though we were some of the first guests to arrive. I’m not sure what it was but I feel if we had been French we would have been moved or not given this apartment in the first place. The place is dated furniture needs replacing. It needs redecorating and bringing into the present century. There are two showers one on it’s own with the toilet and one over a bath not sure why two showers and only one toilet. The apartment is for seven there is not enough seating for 6 let alone seven. Luckily we are only 5. The staff attitude is one of contempt. We have not had an apology for anything. The receptionists perked up slightly when I said I have photos. She seemed surprised. I asked her if she had heard of trip adviser. This is written on the first day of a ski holiday which has been cancelled twice we went fot a voucher rather than a refund now I’m thinking why? THIS PLACE IS NOT COVID SECURE I DOUBT ITS E-COLI OR C DIFF secure either. I expect to get my deposit back as I hand the keys back not 8 + days later. Stay tuned for further updates as the week progresses.

This is the third time to La plagne and we have always had a fantastic time staying with Pierre Vacances - exceptional value for money - clean and warm what more could you want? - the return of the €200 deposit would be nice - it has now been 8 days since we returned and it has still not been credited? Despite chasing daily and an assurance it was being processed still no joy?