Radisson Blu At Disneyland Paris

This hotel near Disneyland Paris rebranded to Crowne Plaza 2 days prior to our arrival, and the check in experience was great! We were recognised as One Rewards Members and the rooms were ready. Great newly designed lobby, spacious rooms which open, shower in the bathtub. Also offers an indoor pool. Breakfast was a bit basic, but with a good omelette station. Dinner menu and service could still be further improved and menu too limited. We really enjoyed the good parking facilities and complementary shuttle bus to Disneyland. Would stay again.

I booked two rooms through IHG: one premium room using points and one standard room. The rooms were spacious and comfortable, and I would like to acknowledge that the reception and restaurant staff were generally polite and friendly. The hotel location is also very good. However, the premium room did not really feel premium compared with my experiences at other IHG hotels. For example, there was only one bathrobe in the room, even though there were two guests. I also expected a coffee machine in a premium room, but only instant coffee sachets were provided. When I asked reception, I was told that a coffee machine could be sent to the room, which I found surprising, as I would have expected this to be provided as standard rather than having to request it. In the end, I never received one. The restaurant experience was also disappointing. On the first day, we ordered a fruit salad and had to follow up after around 30 minutes. It eventually arrived after almost 50 minutes, and it seemed the order had been forgotten. On the second day, my family and I ordered lunch, and one of the dishes was supposed to include avocado. When we pointed out that the avocado was missing, the response we received was that other customers had been served the same dish with avocado. I showed the plate, but the issue was not properly acknowledged. I also noticed that several areas of the hotel were under renovation during my stay, including the swimming pool and the bar. This affected the overall experience, and I would have appreciated clearer communication about this before or during the booking process. Another issue was related to payment. I settled everything at the hotel before leaving. Later that afternoon, I received a notification that an additional amount in euros had been attempted from my card. When I informed the hotel, I was asked to contact IHG directly, despite the attempted charge appearing to come from the hotel. This added unnecessary confusion after checkout. Overall, while the staff were polite, the rooms were comfortable, and the location is great, the experience did not meet the standard I would expect from a hotel of this level, especially for a premium room. Based on this stay, I am not sure I would choose this property again if I return to the area.

We booked this hotel mainly because of the advertised heated indoor swimming pool and wellness area, which were closed due to renovation works. This was never communicated before or during check-in, despite being a major reason for choosing the hotel. What disappointed us most was the complete lack of interest from the staff in finding a fair solution or making our stay more enjoyable after the problem was discovered. The attitude was indifferent and unhelpful. We would never have booked this hotel if we had known the pool and wellness facilities were unavailable.