Hilton Charles De Gaulle

We had a wonderful stay at Hilton CDG Paris, and a huge part of that was thanks to Ms Xi Jing, the assistant duty manager, who went above and beyond to help us with our check-in. She was warm, efficient, and genuinely attentive to our needs with early check in, making what could’ve been a stressful process feel completely seamless. It’s rare to come across such a high level of care and professionalism, and Xijing’s hospitality really set the tone for a great stay. Please pass on our thanks to her and the team, she’s a true asset to the Hilton brand. We’ll definitely be back, and hope to see her again on our next visit!

Zero stars if I could. A disappointing Hilton experience. The only positive about this property is its convenient location at the airport. Unfortunately, that's where the positives end. Check-in was reasonably quick, but it felt like Hilton is trying to eliminate guest interaction in favor of digital check-in. Digital options are great when guests choose them, but they shouldn't replace basic hospitality. As Hilton Honors members, we weren't acknowledged in any way. There was no welcome, no recognition of our status, and no information about the property—just room keys handed over with little more than a few words. The one standout employee was the front door attendant, who was friendly, professional, and helped us with our luggage. He provided better hospitality than anyone else we encountered. The room itself was tired and dated. It was also set up incorrectly with a crib instead of the sofa bed we had reserved. That issue was eventually corrected, but without pillows. At 8:30 p.m., we requested pillows in person at the front desk before leaving to return our rental car. When we returned, there were still no pillows. We called again at 9:30 p.m. and were told they were "on the way." By 11:30 p.m., after another call, we received the exact same response: "They're on the way." After another 30 minutes with no delivery, I went downstairs and spoke directly with the manager. The response was dismissive, with the explanation that they were "busy." Delivering two pillows should not take over two and a half hours, especially after multiple requests and repeated assurances that they were coming. Ten minutes after speaking with the manager, the pillows finally arrived. This wasn't a complicated request. It was two pillows. Hilton has built its reputation on hospitality, but this experience felt like guest service was an afterthought. A convenient airport location cannot make up for poor communication, lack of follow-through, and management that appeared indifferent to resolving a simple issue. This property needs to refocus on the basics of customer service.

We thoroughly enjoyed our stay at the Hilton Paris CDG Airport. The property is clean and welcoming. Great service from the front desk and restaurant staff. The executive lounge was really nice and provided a good respite. In addition, the hotel is a five-minute walk to the free tram that connects to the airport terminals. (The walk is outside and is uncovered.)