Hilton Paris Charles De Gaulle Airport

My family came to stay here. When we booked the room we specifically requested that they be without down feather bedding. For highly allergic people like members of our family, contact with bedding can send you to the emergency room due to anaphylactic shock. The day before we arrived my wife called to confirm that housekeeping had been informed. She was told that the rooms would be down free. Once again upon check in we were told that the rooms were down free. When we went to our rooms they had feather bedding. For the next 2 hours we waited for the bedding to be changed. The manager Xi Jing appeared to be sympathetic and apologetic. But she did not take the initiative to ensure the problem was fixed finally. After 2 hrs, 2 of the 3 beds had been changed to feather free but they could not change the 3rd one. The lack of competence and care at this hotel is astounding. They truly don’t care about their guests or their safety. I would not recommend this hotel to anyone.

Two-day stay for a convention We paid about 1500 euros for three, sleeping, eating, and having lunch on site. The establishment is generally a bit outdated. Liked: the bedding, the quietness of the room, and the smiles from the staff; there has also been a significant improvement over the year in the menu... in 2025, it was not worthy of a Hilton, expensive and very bad. Disliked: the management of the bar and restaurant is disastrous, with forgetfulness, 42 minutes of waiting between two dishes, cold dishes, the manager cleaning or clearing tables instead of managing her room and her staff and welcoming customers; we were not the only ones to complain; I complained directly to her, which left her indifferent, as I think she is so incompetent that she did not understand; it was ultimately a shameful waiter who took the trouble to offer us a drink as a goodwill gesture, but not her; in short, it is a two-star establishment, and I am being generous; having stayed in palaces in Geneva, Monaco, or NY, for me, it is an IBIS, nothing more.

I stayed 1 night, booked through the Hilton.com website. I had added breakfast through the website at the same time of my reservation. When I checked and saw the copy of my invoice in my emails, I noticed the hotel had charged me again for breakfast, twice! I could not believe it as I had mentioned breakfast was included in my reservation with the lady checking me in. I returned to the hotel and the front desk. They lady at the reception said OK, I just refunded you 15 euros to your card. I then told her it was 15 Euros plus the tax. She responded yes. I said Ok, please send the new invoice then. Both the refund and the invoice NEVER CAME. I sent an email to them to ask what happened, and am still waiting for their response. I have been a Hilton Honors member for almost 20 years and the only billing problems I've ever encountered were at THIS hotel. Be very careful at this hotel.