Mercure Thalassa Port Frejus

Hotel ideally located in the heart of Port-Frejus, in immediate proximity to many restaurants. The staff is welcoming. The premises are clean. The rooms are quiet (at least off-season). Everything is therefore perfect; we will just point out a few issues to correct. Breakfast room lacks charm and decoration; it feels like a corporate cafeteria. The buffet is not very large and lacks variety. There is a major issue with the containers: there are few or no mugs, just small coffee cups, which is not ideal for drinking tea. No bowls for cereal, just tiny ramekins that are too small for cereal and yogurt! Room service breakfast is not delivered during the requested time slot. We requested it between 8:15 and 8:30, and it only arrived at 9:00, which is 30 minutes after the end of the requested time slot; not very serious for a four-star establishment. On the first day, served by a young mixed-race man, nothing was forgotten. Everything was served on two trays. Kudos to him! However, the next day, the delivery was made before the time slot, with omissions such as the jam, for example. The lady served us as bread the leftover small slices from the previous night's dinner... The tea bag had already been steeping for a while in the teapot: undrinkable tea. Room: there are no glasses; we have to use the bathroom cups. The bedding could use a change soon. Pool: very nice, in full sun, but with only a few tiny beach umbrellas. Be careful, it is not specified on the site that swim shorts and thongs are not allowed; otherwise, you will be denied access to the pool. The underground parking only has 17 spaces, so it is often full. Off-season, there is free parking nearby.

Hotel very well located on the port with direct access to the beach. Comfortable room, parking under the hotel, and friendly staff. Average dining.

Second stay in 4 years. The entire staff is very helpful and very kind, but despite their good intentions, the service and the standards of a 4-star hotel are no longer present! The Mercure Port Fréjus franchise no longer meets the specifications of a 4-star Mercure. The evident lack of staff is felt in the cleanliness and quality of service: pigeon droppings on the terrace of our suite upon our arrival, dirty elevator doors, ants at the breakfast buffet, ashtrays not emptied in the rooms and on the outdoor terrace for breakfast, and this for several consecutive days.... Mediocre restaurant.... The Thalasso has also declined in the quality of treatments and reception. Pigeon droppings also on the sun loungers in the solarium..... When profit is made on the payroll and there is no investment in the maintenance of the facilities, there is no mystery; the quality and service are no longer there! It's a shame because the location is superb.