Le Mas De Guilles

How to ruin an otherwise superb experience? Our stay is a perfect example of the small detail that comes to spoil an otherwise wonderful experience. This hotel is superb, the staff is friendly and very professional, the place is absolutely charming, and the location is perfect for exploring the Luberon. But here is the little detail that is upsetting and ruins the stay: We return to the hotel at 3:00 PM, without having had lunch. Restaurant closed, we settle in at the pool and wish to order snacks and other salads from the menu. "Sorry, the kitchen is closed, we can't do anything for you." I therefore have to get dressed again, take the car back, head back to Lourmarin to try to find 1 salad and a panini for my son. Back after 45 minutes, I sit down with my son, and then, shock: a staff member comes to see me immediately to lecture me like a kid and inform me, in front of the other people sitting around, that it is forbidden to bring your own food and that I am violating the rules!!! I explain the situation to him, and am convinced that he is obviously going to apologize... but noooo, he insists and out of the goodness of his heart, after 5 minutes of reprimanding, authorizes us to finish. I am lucky enough to frequent very beautiful establishments around the world, I have never been treated with such a lack of courtesy. 4 stars??? Certainly not for the way you treat your guests when your level of service is deficient!

An atypical hotel near Lourmarin. Beautiful renovation. Comfortable, air-conditioned room Shaded parking Nice pool area, Breakfast below our expectations. Lacking cold cuts and only goat cheese, no fried eggs or salmon Restaurant closed on Sunday and Monday evenings Thoughtful gesture for a birthday

We had booked two rooms for 3 nights for the 4 of us and from the moment of arrival we just had an excellent experience. Super friendly welcome by the receptionist and a brief tour of the facilities (pool, spa, gym, restaurant, etc.). Great pool area with a bar that invited you to, perhaps, stay longer than you should. Again, very attentive staff. The food in the restaurant was top class. Rooms spacious, well equipped and, of course, very clean. Wonderful !