Mercure Parly 2

Pleasant stay at Hotel Mercure Versailles Parly 2. The Privilege room was comfortable, modern, quiet and perfectly maintained, offering a real plus in terms of standing. Services are available, including a rich and varied breakfast and amenities. Very good location.

Upon arrival, it was immediately clear that the room provided was not as described online. The condition and appearance differed greatly from the images, which was both disappointing and misleading. After raising this issue with staff, we were moved to two separate rooms rather than the family room booked. While these were an improvement, neither room had functioning heating, making the stay uncomfortable and inconvenient. Unfortunately, the situation worsened the following morning. After checking out, we realised that a bottle of Creed eau de toilette, valued at approximately £300, had been left in the room. We contacted the hotel within a few hours—at which point the room had not yet been occupied by new guests—and were informed that the item had been found. Based on this, we incurred a £50 taxi fare returning from our next destination in Paris to retrieve the item. However, upon arrival, we were told that the perfume had not in fact been found. Fast forward 24hours and we then sent an official complaint to head office. Miraculously the perfume was then found by the hotel the day after. This was clearly an attempted theft but with overwhelming evidence, they had no choice but to “find it”. Overall, this experience—from misleading room descriptions, lack of basic amenities such as heating, to the mishandling of a lost personal item—has been extremely disappointing. We officially asked for a refund to cover our two trip back from Paris to collect our belongings but this has been ignored.

I booked this hotel for ease - close to the Palace of Versailles. I didn’t expect anything, and I was more than positively surprised. The quality of the welcome, with a hyper attentive and pleasant staff. The breakfast buffet was very varied and hearty (gluten and vegan free options). The room was very nice. I recommend without restraint for an unbeatable value for money in the region.