Novotel Suites Paris Velizy Hotel

On Thursday, June 25, 2026, while the Paris region was suffocating under a historic heatwave, I urgently sought to book a room in an air-conditioned hotel to protect my elderly and sick cat. My choice fell on this establishment B&B HOME because the Hotels.com site explicitly mentioned the presence of air conditioning. Arriving on site two hours later, the receptionist bluntly informed me that the air conditioning had been broken since the day before. This crucial information, of which the hotel had been fully aware for more than 24 hours, should have been immediately updated on the booking platforms. Failing to do so amounts to nothing less than a deceptive business practice. Due to this negligence, I was forced to urgently seek alternative accommodation for the night. Like other guests present that evening. However, if I am taking the time to write this review, it is primarily to denounce the intolerable attitude of the receptionist. From the moment I arrived at the counter, his behavior was electric. This employee was in a state of abnormal agitation and completely out of control: he was shouting with a deafening voice into his phone while managing the reception in a chaotic and disorderly manner. Unable to channel his stress, he was jumping from one task to another without finishing a single one: he started checking in one guest, abruptly interrupted to run and replace a water bottle, then continued by welcoming a third guest, leaving the first one waiting indefinitely on one side of the counter. Four guests thus passed in front of me... Exhausted from waiting for long minutes in a stifling and suffocating atmosphere, with my sick cat under my arm, I politely interrupted this chaos to reclaim my turn and informed the receptionist that I refused to stay in a hotel without air conditioning. I requested a refund and that a confirmation message be sent to me. Faced with his completely hysterical attitude, I also calmly invited him to take a deep breath in order to handle things serenely and in order. It was at that precise moment that the situation turned. The receptionist entered into a fit of rage for no reason. He began to yell extremely loudly at me, in an incredibly aggressive manner, and with unprecedented verbal violence, in front of the other guests. His eyes were bulging like in a cartoon, reflecting a total loss of self-control. If I had not maintained absolute calm in the face of this aggression, there is no doubt that this gentleman would have resorted to physical violence against me. I found myself deeply shocked, paralyzed, and legitimately concerned for my own physical safety. In light of such a situation, I immediately left the hotel and contacted the Hotels.com platform, which, given the seriousness of the facts, canceled my reservation, fully refunded me, and provided me with a commercial compensation. B&B: never again.

This hotel could be an option when visiting Paris as it is 1 hour away of some of the major attractions and 30 minutes away from Versailles. The area is quite nice with a good number of alternatives for dinning. The problem with the hotel is that they fail to meet the minimum requirements to provide, not a 4 star service but even a regular service. We stay for 14 nights and we barely had 3 days of hot water in the showers, no matter most of the days mornings were close to 0 degrees and most of them below 0. Cleanliness is a problem as well as the toilet smells like piss and they refuse to mop the floor, don't say to wash the toilets. Several times we ran out of toilet paper so we have to come down to the reception desk to get some. Coffee capsules weren't supplied on a daily basis so we had to come down also to get them. They provide paper cups for the coffee which are ok if you like your coffee tasting like carton. This is because they use the cheapest in the market, I wonder if they are food grade. Shampoo never was filled up and we needed to ask for it as well. So basically we had to ask for everything that even a two stars hotel provide as a minimum. Now, the real problem was not this, it was the manager attitude like he was not paid for the service. He even mumble in a foreign language (not French as I was able to notice) everytime I came down to the front desk to ask for things he had to supply in the first place. Also, he lacks of authority/experience to manage a team as I witnessed an argument between him and the cleaning supervisor with the girl directing to me to confirm what her manager had already told her suggesting he is not a reliable boss to his team. Very bad experience from day one. I could go into minimum details but there is no real need as it is already spilled milk. We did not try the breakfast or any food, neither we used the gym or other facilities. Hats off to the latin guy in the night shift, a completely different attitude and he helped very much to the limits of his position. I cannot say the same of the old guy in the night shift who was not of very much help when I came down to ask him to turn the water heaters one day I had to shower at 6 am. This was my experience, maybe you will be luckier and will have a better stay.

Excellent bedding, tops pillows, I had an excellent night. The staff was lovely and reacted immediately to the remarks I made at breakfast (small water leak under the toilet wash) Very comfortable room. Nothing wrong. See you soon