Kairaba hotel

I’m genuinely disappointed with my stay. From the moment I arrived, there has been no WiFi access in my room, which is unacceptable—especially for a hotel at this price point. I reported the issue immediately via the 24/7 WhatsApp line and followed up again the next morning. Unfortunately, there has been no resolution, with staff advising that IT is not currently on-site. In the meantime, I’ve had to use all of my personal mobile data just to keep up with work. What’s most frustrating is the lack of urgency or communication. I’ve requested a room change if the issue cannot be resolved, as I still have one more night remaining, but have yet to receive any update. For a hotel of this standard, reliable WiFi is not a luxury—it’s a basic expectation. Sadly, this experience has fallen well below that. I would not recommend staying here if connectivity is important to you.

Having had over fifteen years of wonderful stays at this hotel prior to management changes and quality shifts, it is disappointing to find that, despite the assurances of updates and improvements having been made, this once beautiful hotel is still sadly lacking in the basics. As previously, the staff are lovely, helpful and genuine and the grounds are well maintained with lovely plants and wildlife. But the rooms are still not beyond three star. Leaking A/C resulting in flooded floors, dirty and rusty fridges, drawers falling apart, poor quality towels and sticking bathroom doors with gaps in the framework. Remarkably the beds are comfortable. Weekends when the hotel is overrun by noisy outside guests invited in for a small amount to use the facilities does not allow for relaxation and rest when genuine holidaymakers have paid hundreds of pounds for the same. The staff are trying hard to make this work but until management listen to their opinions and put the hotel back to the quality it once offered we will continue to go elsewhere within this beautiful country.

We have just returned from a wonderful week in The Gambia staying at the Kairaba hotel for the tenth time. We upgraded our room on arrival and chose a room with a view of the sea … yes the hotel is a little tired but it is so peaceful set in immaculate grounds… every one of the staff we met were so helpful in every way … the reception ladies were lovely especially the trainee Fatou ( who unfortunately finished her placement while we were there) … The reservations manager Bachkary was superb… I need to mention our housekeeping lady Jeneva she could not have done more for us and kept our room spotlessly clean… (and tolerated the fact we adopted ginger a really friendly cat)… the lady chef Banau (sorry if the spelling of names is wrong) was so friendly too … I can’t forget our old friends Dou Dou and Wally both working hard to make our stay perfect.. sorry we were never motivated by the animation lady but she was lovely too. All in all we have enjoyed our stay so much we are returning in November… if you want peace and tranquility, lovely grounds, spotless quiet private beach or even a lovely clean pool choose the Kairaba Hotel xxx