Mercure Hotel Freiburg Am Munster

4.0 / 5

•

AM KARLSPLATZ, AUF DER ZINNEN

Reviews from Guests

4.0/5

1,215

Reviews

from real guests

carlsten84

2. Visit. We were in Freiburg for a family visit with 2 children and a car. The hotel is super central, everything is close by. The parking garage is very convenient. We ate breakfast at the bakery outside.

mizokoe

We have been staying at the Mercure Freiburg for many years because the location is very central and everything was largely always in order. Unfortunately, we have noticed for some time that the condition of the hotel and the service are declining. It started with us being told upon our slightly earlier arrival that the room was available, but that we could only get in if we signed up for the bonus program. You can do that, but it does not leave a positive impression on the customer. Upon arriving in the room, we found torn towels, broken baseboards, and an air conditioning system that did not work. After our complaint, we were able to change rooms, but the air conditioning there only worked moderately well too. With current temperatures of over 30°C, the room simply would not cool down. We do not know if this is intentionally controlled by the hotel. The general condition of the rooms was very worn out: Dirty windows and carpets, dusty closets, broken towels and baseboards... at some point, a good location alone is no longer enough.

382gerlindef

Very nice rooms. Good food. Very friendly service, especially Mr. Ferizi.

Facilities Details

Free Wifi

Fitness Center

Laundry

Shops (on site)

Toiletries

Parking (limited spaces)

Bicycle Rental

Elevator

Meeting stationery

Newspapers

Baggage Storage

24-Hour Front Desk

Library

Daily Housekeeping

Smoke-free property

Self Parking

Desk/workspace

Computer station

Free Wifi

Fitness Center

Laundry

Shops (on site)

Toiletries

Parking (limited spaces)

Bicycle Rental

Elevator

Meeting stationery

Newspapers

Baggage Storage

24-Hour Front Desk

Library

Daily Housekeeping

Smoke-free property

Self Parking

Desk/workspace

Computer station

4 Available Room Types

Standard Room, 1 Queen Bed

Non-smoking

Iron

Soundproof

Sleep comfort items

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Cleaning Products

Shower

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Standard Room, 2 Twin Beds

Non-smoking

Iron

Soundproof

Sleep comfort items

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Cleaning Products

Shower

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Standard Double Room, 1 Double Bed

Non-smoking

Iron

Soundproof

Sleep comfort items

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Cleaning Products

Shower

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Privilege, Superior Room, 1 Queen Bed

Non-smoking

Iron

Soundproof

Sleep comfort items

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Shower

Private bathroom

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Parking (limited spaces)

Bicycle Rental

Self Parking

Front Desk Services

Newspapers

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Meeting stationery

Smoke-free property

Shops

Shops (on site)

Common Areas

Library

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Toiletries

Elevator

Desk/workspace

Computer station