Leonardo Hotel Heidelberg city centre

We stayed one night at the Leonardo Hotel Heidelberg City Center and unfortunately it was a huge disappointment. The hotel looks beautiful and well-maintained in the photos, but in reality, we found it very outdated. The building and the rooms have clearly seen better days. Furthermore, there was a strong sewage smell upon entering. According to the staff, this was due to the location and the city's old sewage system, but that doesn't make the experience any more pleasant, of course. The hygiene was also very poor. The room was dusty and the bathroom was not clean. There was mold in the shower and we also saw mold by the sink. For the price you pay for this hotel, we find this absolutely unacceptable. We hoped the breakfast would make up for the experience somewhat, but that was also disappointing. There is enough choice in itself, but we did not find the quality and presentation special. The price-quality ratio is therefore poor in our opinion: we think you are paying too much for what you get in return. But the most bizarre thing happened at check-out. The lady at the reception asked if we had had a pleasant stay. I honestly said that it wasn't like that. Then she asked if I had a Booking.com account and if she could do something with it so that we could drive out of the parking garage for free. Later I discovered that she had posted a 10/10 – "Excellent" review under my account, even though I had told her I was not satisfied. I found this particularly rude and absolutely unfair. A review should reflect the actual experience of the guest and not be filled out on behalf of the guest by the hotel staff. I therefore immediately deleted this review. Overall, we had a very bad experience here. Absolutely not recommended for us and certainly not a hotel where we would stay again.

Unfortunately, I must say that my stay did not meet my expectations for a hotel in this category. Among other things, I had difficulty understanding why the stained carpets on the common areas were not handled. This gives a general impression of lack of maintenance and cleaning. In addition, it surprised me that the cleaning staff transported linen with the elevator in the middle of the busiest period of breakfast. At that time, many guests stood waiting for the elevator, creating unnecessary annoyances and queues. I also found that the staff had very limited knowledge about the city and the options and partners the hotel could recommend to guests. In my opinion, this is an important part of the service you should be able to expect at a hotel. The room itself was clean and nice, and it should of course be emphasized positively. Unfortunately, the experience of the hotel's other areas and service was characterized by shortcomings. The breakfast was also a disappointment. Although there was a wide range of orders, the quality and variety seemed limited. The hard-cooked eggs and the very thin baked beans in tomato did not stand out positively, and the beans also had a clear smell and taste of having stood in the can. Overall, unfortunately, this is not a hotel chain I would like to use in the future. This is a pity, because with relatively simple improvements in maintenance, timing, service and quality, the experience could have been significantly better. Øv – I expected more.

Overall, I enjoyed my stay and the hotel has a lot of potential. The receptionist was very friendly and welcoming, which made for a great first impression. I stayed on the 9th floor and the view was beautiful. The beds were comfortable, and the furniture in the room was in good condition. However, cleanliness and maintenance need improvement. The carpets throughout the hotel had a lot of visible stains, which made the hotel feel older than it probably is. The towels also had stains on them, which was disappointing. In addition, the bathroom could benefit from a renovation, as it felt quite dated. Despite these issues, I had a pleasant stay. If the hotel improves the cleanliness of the carpets and towels and updates some of the older areas, it could easily provide a much better overall experience.