Novotel Mannheim

I'm sorry to say that this was one of the worst hotels I have ever stayed at. The room was not very clean; the bathroom floor was so sticky I had to put towels on the floor (which there weren't many...

Arrive and only one lift working. 2x busloads of people checking in. So I took my own bags up as you could clearly see it was overwhelming for them. I called the one working lift and when it came up...

I've stayed at this hotel 9 or 10 times over the years, often with my wife. After this latest experience, never again! The problem started at check-in. The lady at Reception appeared to speak little...