Ringhotel Das Lamm Heidelberg

The restaurant food leaves a lot to be desired. They put pepper in all the dishes in industrial quantities, including dishes that are not indicated as spicy. You leave with your mouth full of pure fire instead of enjoying dinner. When we asked them to change the dish for another one that wasn't so spicy, in the end they charged us for two dishes.

Good location, but unfortunately a gloomy room, unfriendly staff, restaurant area very loud, no parking spaces

The hotel didn't honour our booking and was outright rude about it. We booked and paid for 2 Deluxe rooms via Trip.com. When we arrived, they gave us one Deluxe room and another thing they call an "apartment" – a stuffy, mould-smelling room in a separate annex, without a bathroom or toilet (see photos). When we questioned this, it got worse: First, one staff member claimed the hotel doesn't have 2 Deluxe rooms. When I pointed out there are photos of multiple Deluxe rooms online, he changed his story and said I hadn't booked 2 Deluxe rooms. Then the "manager" came. He accused me of lying. I showed him my Trip.com receipt and he refused to accept it because it was in English, not German – claiming it wasn't a valid document. He then said: They "hate dealing with Trip.com guests" Trip.com charges them high fees, so he wouldn't help I should contact Trip.com myself (their support on that Sunday evening was just a chatbot) If I had booked directly, they might have helped – but since I used Trip.com, it was my problem I even offered to pay extra for a proper room. They refused. In the end, the three of us had to squeeze into one Deluxe room because the "apartment" was unhealthy to sleep in. We asked for an extra mattress – they refused that too. If you're considering staying here: be warned.