Best Western Hotel Ketterer

Overall the stay was acceptable and most of the staff we interacted with were professional and helpful and the hotel was clean and comfortable. Unfortunately, the experience with the night staff member was very disappointing and left a negative impression. Late at night there was a very loud argument happening outside the hotel. I briefly looked out of the window to see what was going on. A few minutes later the night staff member came to our room and accused us of making noise and told us to be quiet. We had not made any noise at all. Instead of investigating the obvious disturbance happening outside, he wrongly blamed us and approached the situation in a rude and unprofessional manner. It felt like he simply made an assumption rather than dealing with the actual issue. This was frustrating and unnecessary, and not the level of service you would expect from hotel staff. I travel to Stuttgart two to three times a year, but this experience has unfortunately put me off staying at this hotel again in the future.

For 120 EUR/night, one would expect a room slightly bigger than a monastery cell, functioning WiFi (in my room 435 the signal strength was equal to nill), and at least one glass for tooth washing - there was none. The general flaire is that 1970s are still going on. The bed was OK, breakfast included in price. It's not fair saying at Booking. com there is a parking, but not that is is not included in the price.

We chose Novum Hotel Boulevard Stuttgart City for our trip to watch the Stuttgart–Celta football match. Several fans, including ourselves, picked this hotel because of its central location, good connections, and above all, its fair price. At first, I was a bit hesitant because of some negative reviews I had read here on TripAdvisor. However, I am happy to say that our experience was very good. As soon as we arrived, we found several Celta supporters doing their check-in, and the two receptionists were very kind, making an effort to understand my not-so-perfect English. Our double room was simple but correct: just what we needed for two nights. The most important things were all there — clean, comfortable bed and pillows, and above all, quiet and peaceful. The included breakfast was varied and sufficient, nothing fancy but more than enough to start a day of sightseeing. What stood out most was the friendliness, cleanliness, and comfort at a reasonable price, right in the center of Stuttgart. Sometimes negative reviews make you doubt your choice, but in this case, I’m glad to say we definitely made the right one. Also worth mentioning: the breakfast starting at 6:30 a.m. was a big help when you have an early flight to catch. Thanks for making our stay in Stuttgart enjoyable!