Hetzel Hotel Lowen

3.0 / 5

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Ulmer Strasse 331-337, Stuttgart, Germany, 70327

Reviews from Guests

3.0/5

Reviews

from real guests

alinedm94

Rooms smell unpleasant, breakfast not edible (not fresh, looks like everything is 3 weeks old), rooms were clean, staff nice

Silke_Baliko

We spent one night at the hotel in July. Our room with balcony was very quiet and had a good size and was clean. The bed was comfortable. Unfortunately no air conditioning and therefore very hot. We had a parking space in the yard – it was free. Although we were already at breakfast at 8 o'clock, there was not much left and nothing was refilled. Everything that was left didn't look good anymore. I understand that you don’t want to throw anything away and therefore don’t put much to the buffet, but then you have to ask the guests what they want and then bring that along. The hotel's restaurant is a disaster. Not a single wine from the wine list was available. The wild potatoes are “ready” wedges from the package and the other dishes were not really appealing (taste and appearance). Staff (hotel and restaurant) was always very friendly.

rdW3291BM

The hotel is qualitatively inferior to the standard of a four-star hotel. In my view, however, the House's handling of constructive criticism is much more problematic: Unfortunately, this is characterized less by professional serenity than by a remarkably immature impulsiveness, which hardly meets the demands of a serious host. This can already be read in the hotel's responses to negative Google reviews - critical posts sometimes even disappear completely. No recommendation from me, therefore.

Facilities Details