Gasthaus Sonnenmatte

Never experienced anything like it. No one's there when you arrive. You get the key from a vending machine with a PIN code. The room is clean, but that's also said everything. It's a nasty rotten gang!! Above the bed, they think it's nice to cover it with decoration, but they do that because there's moisture behind it. Outside on the balcony the wooden beams are even rottener than rotten. The screws can be unscrewed in no time. They make a lot of money because it's just a big mess. We have gone right have not had an overnight stay!! Definitely not recommended.

Very good experience. The security officer Adil awan was very helpful and very professional.

Our experience at this property was extremely disappointing and shocking. Upon arrival, we were greeted by a very unpleasant employee. She threatened to call the police when we were just trying to get a clear explanation: where was it stated that our little 3 kg dog was not allowed? In the previous reviews (dating from 2018), it was mentioned that pets were accepted, for an extra charge of €25. We would have been perfectly willing to pay this extra to comply with the rules. Instead, we were asked to immediately return our badge to cancel our night, without any possibility of dialogue. In order to respect the hotel, we nevertheless made the effort to drop our dog at our home located 110 km (220 km round trip). But when we returned, we discovered that our access had been changed (system by badge) and that we could no longer enter. We were finally forced to return home after a total of 550 km, without being able to enjoy the booking. This situation was all the more difficult because my German-speaking spouse tried to talk but was left in tears in the face of so much injustice. In addition, we then received email threats, which is totally unacceptable from a hotel. We hope that management will learn from this experience, improving Welcoming, communication and respect for customers. It is essential to provide clear explanations and treat travellers with consideration. Felix