Hotel Frankenhohe

Overnight stop on a long journey, perfect experience, convenient, comfortable, with a varied and hearty breakfast.

Very friendly reception, there are parking spaces available, depending on how early you get there there are also around 5 carports. The rooms are clean and pleasantly furnished. The breakfast was good and there was plenty of it. Good hotel if you are just passing through.

We booked this hotel through booking.com and were given a booking code. We arrived at 16:15 to find that the hotel was closed, despite the note on the door saying the reception was open from 16:00. Pressing the bell we were given a message in German (fair enough I guess, but how many International tourists speak German?) I understood enough to go to the automatic key dispensing machine (instructions were available in English) which asked us for our reservation code. We entered the code which we had received by email from booking.com but this didn't work. There was a tel number to call but as the roaming on our Spanish mobiles wasn't working, I went to the next door petrol station who very helpfully called the number on our behalf and obtained a new code. About 45 mins later we were then at least able able to get into the unmanned hotel. Shortly after we had unloaded our luggage the receptionist arrived and wanted passports and payment. We were travelling with our two dogs and had stated this when we booked through booking.com and emailed the hotel to let them know, but didn't receive a reply, nevertheless the receptionist insisted on another €17 for them. He was very pleasant and appeared apologetic but said we should have called the hotel directly to get the final cost and entry code (what's the point of booking through a hotel website?) The hotel was conveniently located just off our route, the room was clean, modern, relatively spacious but very warm with no aircon and no fans available from reception. So in summary, we were unable to get into this automated, robotic hotel for 45 mins, charged extra for our dogs and sweltered in a room with no aircon. Never again.