Hezelhof Hotel

In the 4-star Hotel Luisenhof of the Hetzelhof Hotel, room cleaning only took place upon request (see photo). Our desire in August 2026 was correspondingly great, as the room was unfortunately not as clean as one would wish. The soap in the dispenser was also missing. It is better to bring your own cosmetic extras – as well as a sleep mask if necessary, since the pleated blinds let in quite a lot of light. The empty minibar at least offered space for our own drinks. The breakfast buffet was rather limited. On the second evening, there was a small key card adventure: Only the third card worked. Anyone staying at the Luisenhof should also be able to walk well, because the approximately 200 meters to the reception or to breakfast at the Hezelhof Hotel and back certainly add up. Dinkelsbühl is definitely worth a trip! However, we would choose a different address for our accommodation next time.

Incompetent and really slow check-in. The receptionist who helped us was unable to perform a single independent action - she couldn't find our reservation and asked if we were sure we were at the right hotel, and she was decidedly rude. The very long wait while they tried to arrange our check-in was not mentioned or apologized for by her or the two other employees who helped her. Actually a cozy hotel with a good location. The furnishing of the rooms, however, sticks out in all directions with mysterious furniture without soul or charm. The inside does not match the fine, old exterior at all. Would enjoy a beer in the courtyard in the evening, but the service was so sluggish that we gave up. Breakfast with friendly service.

Good: Professional staff, even friendly. Good heating, quiet place, excellent bed. So so: Breakfast is untypically boring for a German place. They have no concept of Decaf: There are kettles in rooms but decaf isn't an option, even on demand. In a 4 star. Poor: The "hotel" consists of severel buildings in the vicinity. I had to drag my heavy suitcase around the block over 150 m of rough cobble stones. There was no internet in the rooms. And even my own roaming net only worked late at night. Way too week for zoom calls. That's a major disadvantage. General: Reaching the town by public transport is,a pain in the neck. No shopping evenings and Sat / Sun. Restaurants quite expensive for what they serve. Good enough for Germans and AngloSaxons but if you're Soanish or French do picnics.