Hotel Brasserie

We arrived as announced by phone at 17:40. There was neither the key nor the owner I had called in the morning. In the attached restaurant, they also did not know where he was. We had to wait in the...

Got there, waited, waited and then they told me they are actually overbooked. The Hotel they offered me as a compensation was not acceptable. I would not reccomend it at all. Unprofessional...

Absolutely shocking service. We were promised that our rooms were cancelled with no charge by Amena, one of the members of staff, when my family went into the hotel in Germany. However once we got...