Mercure Hotel Muenchen am Olympiapark

Terrible guest service. The woman at the front desk on a Saturday morning breaks away from helping me with an accessibility issue to answer the phone and then spend more than 5 minutes on the call with the other guest while I stand and wait. When I complain about that, she shrugs. When I say that I am a Gold member, she shrugs again and says: "Everybody is a gold member." So much for benefits. I say her poor service is making me reconsider a 17 night booking at a Mercure in Kyoto, Japan. She shrugs. I just cancelled that booking of 17 nights and will look for better. The shower stalls have serious issues with accessibility, it is a big step DOWN out of the shower onto the bathroom floor, no grab bars to help, no anti-slip mat. If you have knee troubles or other accessibility issues, don't stay here. The paint in the bathroom is peeling. The radiators are rusty. The lighting is poor. We were warned off the breakfast, which costs 22 euros a head, and went to the cafe beside the hotel, which was cheaper and better. The location was good for transport and the room was spacious. Those are the plus points. However, overall, poor value for money. Not likely to stay here again.

The staff was very nice and friendly when welcoming. The rooms are rather older and especially the bathrooms are very small. What absolutely cannot be done are the prices for breakfast. Sorry but at the bakery right next door, we could have breakfast for the price of a breakfast for three By and large, I'd still be working on breakfast.

really nice staff, very quiet hotel. The room was decent, quite small and the bathroom was fine. Overall very clean. breakfast was very poor