Mercure hotel Orbis Munich Sou

Unfortunately, our stay at Mercure Hotel München Neuperlach Süd was a great disappointment. We chose a Mercure hotel precisely because you expect a certain level of comfort, service and professionalism in a 4-star hotel. On arrival the room turned out to be very warm and there was no air conditioning. In addition, there were several things about the room that in our opinion did not meet what you can expect from a 4-star hotel. The room did not feel comfortable and comfortable, especially after a long journey. What I also found very unfortunate was the way our complaint was subsequently handled. When a guest reports a problem, you expect it to be taken seriously and an appropriate solution actively sought. Unfortunately, we have had absolutely no such feeling. Of course, a hotel can have a problem at some point, but it is precisely the way a hotel deals with a complaint that determines for me whether you end up leaving satisfied. In our case, the handling has only increased the disappointment. For us this stay was therefore absolutely not an experience that fits what we expected from Mercure and a 4-star hotel. I hope the hotel takes the feedback seriously and actually does something about both the condition and comfort of the rooms and the way guests' complaints are handled. For us unfortunately not recommended and certainly not a hotel where we would book again.

Staying at this hotel during 35°C (95°F) days turned into an ordeal. The property proudly advertises 4 stars, but the reality falls far short of the traditional standards you expect from the Mercure brand. It makes you wonder if Mercure takes a discount positioning in Germany! Lack of Air Conditioning & Old Noisy Fan: This is the major dealbreaker. During a heatwave, finding yourself without AC in a stuffy room—equipped with only an old, noisy fan that does little more than churn the hot air—is completely unacceptable. The hotel should be much more transparent about this upfront. Other hotels in the neighborhood show integrity by clearly displaying a crossed-out AC icon in their photos; this hotel would do well to follow suit. Lousy Maintenance and Finishes: Between the torn towels, poorly hung curtains that let the light right through, and shoddy patch-up work with exposed screws everywhere, we are miles away from the expected standing. The Only Real Positive Point: A big thank you to the staff who were very welcoming and did their best by granting us an upgrade to a larger room to (partially) compensate for the unbearable lack of air conditioning. Tips / Practical Advice for Future Guests: 1. Transportation: If you are coming from central Munich, take the U5 and get off at Therese-Giehse-Allee. This keeps you within the M tariff zone. Avoid the Neuperlach Süd station, which is in Zone 2 and requires an extra ticket or strip. 2. Be sure to check the weather and room amenities before booking if you are traveling during the summer months!

You will only be ripped off. With the steep room prices, you pay 6 (!) Euros for a half beer at the reception. NO air conditioning in the room.