Rivoli

Disappointing due to the lack of availability and poor courtesy of the staff. The room, modest but decent, is cleaned only upon request, in theory, because in our case they only changed the towels, despite the appropriate green sign placed outside the door only one morning out of three. Far from the center in a rather dirty and run-down area, but the subway stop is a few steps away, where there is also the best bar for breakfast, of questionable quality. We expected better standards from the Germans.

Pros: Hotel is conveniently located for public transport. Staff are friendly and helpful. Room was clean. Breakfast is good. Disadvantages Hotel itself is basic , small room. Safe did not work, but made after mention. Reasonable bathroom, did smell like sewage. Beds were good but sheet had a hole in it and they had put a molton around the mattress with plastic on the bottom, this was very hot. No minibar (but mentioned at booking .com) and no coffee or tea possibilities. There was also no bar in this building. (mentioned at booking.com) Also no air conditioning or fan in room.

This is not a review about the hotel or services itself but a review on how they dealt with a pre arrival situation and a warning to all future guests. I booked with them months ago and the day before my arrival I got notice that my train was cancelled for the next day due to floodings in the area. (All of this was all over the news and everyone in Germany was aware of it)Munich was not accessible via train so all routes via Munich were cancelled without a notice on when the service was going to resume, buses were sold out and flights were incredibly expensive so I reached out to cancel the booking and request a refund, the person who replied had no empathy about the situation, didn’t allow a cancellation free of charge nor offered any suggestions, their answer was “sorry cannot cancel, too short notice” furthermore they emailed me to ask if I was still going on my day of arrival after saying that I wasn’t able to get to Munich. I work in reservations for a hotel so I’m aware of how difficult is to deal with this situations and when it happens in my hotel we always give a refund as we understand that it is out of their control. I wasn’t expecting a full refund but at least some money back , I know they were at lost but I was also at lost paying for new tickets and accommodation somewhere else so at least 1 night would have been appreciated , some empathy with the situation that I wasn’t able to get there when replying to my emails. I got NONE !! I had to come up with a potential solution (I’m praying my travel insurance will pay for it) but it was not my job, I was already distressed with the situation so it shows that the people in charge has no customer service. They will not help you if something unpredictable happens and will only add more stress to the situation so based in that I would NOT RECOMMEND THIS PLACE!