Sure Hotel by Best Western Munchen Hauptbahnhof

Pros: Close to the train station, tram stops and Lufthansa express buses that take you to the airport; also close to Marienplatz, Cons: No air-conditioning, tiny rooms and bathrooms, old building, and some rude staff members. It was in the mid-80s (Fahrenheit) when we were there, and our room was hideously hot. Opening the window didn’t help because it was very loud outside. Zana, one of the employees, tried telling me that the government doesn’t allow AC, but that’s not true because our hotel in Berlin had AC. She told us she’d send the technician up to fix the flickering life in our room in half hour but no one showed. Another employee, Halimi, wouldn’t let us charge a bottle of water to our room and wanted us to pay in cash. We didn’t have change, so he didn’t give us water. Walter, the manager, was nice, though. He let us change rooms and gave us two fans to keep our room cool.

It's difficult to write a review when most of the problems weren't really the hotel's fault. The building works across the road weren't exactly something they could control, and neither was the fact that the weather was approximately the same temperature as the surface of the sun. Unfortunately, because the room had no air conditioning, we had to sleep with the windows open. This provided complimentary access to the hourly tram service, which kindly operated as our overnight alarm clock from dusk till dawn. The room did have a small cooling unit attached to the window, but it had about as much cooling power as a hamster running on a wheel while suffering from asthma. In fact, I suspect that very same hamster was also responsible for powering the shower, which produced all the pressure of a pensioner blowing through a straw. The room itself was a little dated. By "dated," I mean if you scraped back the wallpaper, there was a fair chance you'd uncover a Roman mosaic. It's so old I'm surprised the History Channel hasn't turned up to film a documentary. On the positive side, the staff were excellent: polite, friendly, and genuinely helpful throughout our stay. Breakfast was perfectly acceptable too. I wasn't expecting a royal banquet, and there was enough variety to cater for the different nationalities staying at the hotel. Overall, most of the issues weren't the hotel's fault. Would I stay there again? Absolutely not. But I wish the staff and their hardworking hamster all the best.

You expect nothing and are still disappointed. Especially the broken curtains, which cannot be fully closed in combination with the constant lighting from the stairwell next door - the attempt to sleep in the brightly lit room failed. Breakfast was ok. Otherwise a clear never again.