Alt Bamberg

A nightmare for us! The double room resembled a dark chamber in the attic more than the photos of double rooms shown by the Bamberg tourist information! Much nicer double rooms were advertised here. Ours was a long dark corridor with the beds lined up one behind the other instead of side by side. Aside from that, there was no one at the reception at the promised time for us! For telephone contact, one must take a lot of time. After a 2-minute recorded message, one is advised to try again later.... The key is obtained via a code received by email next to the entrance of the building. In the entrance area, there is a door with the inscription 'Breakfast.' No idea why, since there is no breakfast in the hotel! There is a note indicating where one can have breakfast nearby in Bamberg. For the price of €139 per night, we expected more. A cancellation is only possible 2 days in advance or in case of significant deficiencies. Despite not using one night, we had to pay 80% of the total price. In this case, the host is the king, not the guest!

I was in Bamberg and booked this hotel on booking.com I made mistake and booked room on wrong date So i went to the Hotel to explain the Situation When i got there, there is nobody there it is a key code box outside. I had a contact number so i rang them and explained mistake, they told me they have no information on me, even though i gave them a booking number Every time i use booking.com i get an automatic conformation e-mail and so does the hotel. I waited a few hours to make sure they get a conformation i phoned them back they still said they had no record of my booking, i therefore had to find another hotel. Then was charged for the room when i got back home. If someone had been there it could have been easily sorted out, the mix up would have been dealt with I therefore would never use a hotel without a point of contact, i always will now use a hotel which hss a reception somebody there that can help with issues Booking.com understood my situation and tried to get me a refund, however the hotel refused So be careful using this hotel as there is nobody in charge at the property so if you get a problem there, there is nobody to help you

The location is exceptional, especially if visiting the Christmas Markets. There is no elevator, but the stairs are not steep. The internet is excellent, the building is charming, my single room had 2 large windows, the bedside lighting is good with an extra electrical outlet, and the bedside table has a shelf underneath. The bathroom has classic black and white tiles. There was a very large closet that would have been better if part of it had been sectioned into shelving (cubbies). There were some issues that would prevent this hotel from being my first choice, however. There were only 8 TV channels, no minibar, no radio (next time I would bring a radio or external speaker for my phone), no means of making tea or coffee (next time I would bring something of my own), and the desk staff keep irregular hours. The desk staff do have an electric kettle and will heat water for you, but you have to catch them when they are there. If you are looking for a charming place to stay and can live with the limitations, the Alt Bamberg is a safe bet. If street noise bothers you, avoid a room on the front as there is a bar across across the street and it is very noisy on Friday and Saturday nights. Other nights were not a problem and I enjoyed the view from the front otherwise.