Hotel Zugspitze

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I’ve stayed several times at this hotel but this time I was very disappointed with the experience. The people were much less friendly than in the past. The staff at the reception were unfriendly and officious (diensteifrig/dienstbeflissen). We arrived at the hotel at 2.30pm to check in but had to wait 30 minutes to get into the rooms even though the rooms were certainly ready at 2.30pm because we gained access to the rooms at 3pm precisely. What’s more, as we waited, we weren’t offered even a glass of water. The staff all seemed either officious, disinterested or sullen. The rooms themselves were ok but nothing special. We asked one day for a packed lunch as we were leaving the hotel very early to go hiking. The packed lunch was an absolute disgrace…two hard bread rolls with a single slice of hard cheese and a slice of ham together with an apple and a biscuit bar and a small half bottle of apple drink (water was not available…apparently!). So, we, as guests, refused to eat in the restaurant or engage with the structure / spend money. The proper breakfast buffet was, however, good…if understaffed. So, overall a very poor experience. This hotel is a 4 Star price but a distinctly 2 Star experience. There are better hotels in the area at half the price of the Zugspitze Hotel. Such a shame …

Our stay as a family at the Hotel Zugspitze was great. The breakfast buffet is excellent, the rooms comfortable and clean, and the wellness area highly recommended after a long hike. Only negative point: Our daughter (9 years old) was refused the redemption of a voucher for a free non-alcoholic cocktail. It was supposedly only intended for a beer or a glass of sparkling wine... For a 9-year-old? After long discussions, my daughter received a non-alcoholic cocktail, without a congratulation of course. The responsible employee should urgently rethink his career choice.