Rilano 24/7 Hotel Munchen

Hotel booked by Abreu, tour “Wonders of Switzerland and Bavaria” its location is far from the center, cold and nervous reception by the staff, the hotel does not have a fridge bar in the room, there is no facility for a snack or meal in the hotel, only the breakfast saves the stay, very soft bed room requiring a change of the mattress, cleaning leaves to be desired, I needed clean tiles because the ones in the room were dirty.

I rarely leave negative reviews, but my experience at this hotel was sufficiently unacceptable that I feel other guests should be aware. After returning to my room at the end of the day, I discovered that the toilet had been blocked with waste that had originally been placed in the room bin. The situation appeared to have resulted from the cleaning service itself. More concerning still, the toilet had been left in that condition without notification, with the lid and seat both raised, strongly suggesting the issue had been noticed and simply ignored. When I approached reception, I was effectively asked whether spending the entire night with a blocked and unusable toilet would “be a problem”. I still struggle to understand how such a question can be considered remotely appropriate in any professional hospitality environment. A guest should never be placed in the humiliating position of having to justify why access to a functioning toilet overnight might matter. What followed was equally disappointing: a generic apology email focused more on a previously reported shower holder than on the far more serious hygiene and dignity issue caused by the hotel itself. Problems can happen in any hotel. What defines quality is how those problems are handled. In this case, the combination of negligence, lack of immediate action, poor judgment at reception, and an astonishingly tone-deaf follow-up response demonstrated a level of service far below what one should reasonably expect from professional hospitality standards. I sincerely hope management reflects seriously on how this situation was handled, because the issue was not merely technical. It was fundamentally about respect for guests.

The room was dirty, freezing cold and defective. The food was also below average and cold. The staff couldn't remember the drink order or even forgot it.