Hotel Castell am Kurfuerstendamm

Disappointing Stay at Hotel Castell – Needs Serious Improvement I recently stayed at Hotel Castell and unfortunately my experience was quite disappointing. The hotel facilities are very old. The corridor carpet looks worn out, dark, and gives the impression of being dirty and poorly maintained. There was also an unpleasant smell in the hallway which made the environment feel uncomfortable. The reception staff were not helpful during my stay. Most of the responses I received were simply “No”, without any effort to assist or offer alternatives. Another downside is that the hotel does not seem to provide any additional services besides the room itself. There are no extra amenities or add-on services to enhance the guest experience. Finally, my room was advertised as having a garden view, but in reality it was facing an internal courtyard. The view looked old and poorly maintained, which was very different from what I expected. Overall, the hotel needs significant improvement in facilities, service attitude, and transparency about room views.

We have a small business trip privately extended and had booked 3 nights. The room on the 3rd floor. OG was sufficiently large, somewhat indiscriminate and stylishly decorated, but everything was clean, including the bathroom. The location is unbeatable and the price as well. The reception was neither nice nor unfriendly. What we definitely missed is a garderbe (space is ample) and a way to hang a towel on the sink. The pillows sink in, for a longer stay we would have asked for extra pillows and the bedspread was very worn and thin. So neither beautiful, nor function. Nevertheless, we will book the hotel again, because the benefits outweigh. Breakfast we did not book as we were always on the road and ate outside. On the last day in the morning I was in the bathroom and my husband was still in bed when the room door was opened despite the sign "please do not disturb". We found it unpleasant, but it can happen.

Really great hotel. Prior to staying at the hotel, we did not know what to expect due to mixed reviews with some being very negative. However, this hotel far exceeded our expectations and left us confused with the negative reviews. Every member of staff we interacted with were friendly and helpful and communicated well even though there was a language barrier. We requested for a kettle and a fridge this was brought to our room for us and carefully setup and given an extension cable so we didn’t miss out on our light plug. The bed was comfortable, the room was big and spacious there was a shower and sink in the room, and each floor had a shared toilet what was always very clean and had a lock which you were given a key for at checkin. It was 11min walk from the train station which was easy to get in to the city centre. Lidl was also very close. It was quiet during the night. The area was lovely with lots of great restaurants and amazing kebab shops. Overall we enjoyed this hotel very much, and would definitely stay again.